Overview
Work History
Education
Skills
Objective
Accomplishments
Languages
Professional Development
Timeline
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Joel Cardona

Kissimmee,FL

Overview

17
17
years of professional experience

Work History

Manager

Shell Tap
Orlando, FL
03.2018 - Current
  • Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
  • Identified issues with work vehicles and put in maintenance requests with the shop department.
  • Monitored staff performance and addressed issues.
  • Created and updated training materials and procedures.
  • Hazardous material trainer
  • Respond to customer inquiries.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

Fleet Manager

Transport LLC
Little Ferry, NJ
01.2015 - 03.2018
  • Worked with multiple Brokers on a daily basis to provide the company with the most profitable jobs.
  • Create schedules and provide drivers with routes.
  • Supervised employees to promote productivity in job tasks.
  • Identified issues with work vehicles and put in maintenance requests with shop department

Advanced Network Services

AT&T
Englewood, NJ
01.2007 - 12.2015
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Performed daily backups and routine monitoring of switches, computer systems, and data networks for optimal operation.
  • Assisted customers with troubleshooting personal devices as well as company or personal cell phones.
  • Maintained inventory of parts for emergency repairs.

Education

Associate of Applied Science - Cybersecurity and Networking

Devry University
Orlando, Florida
06-2024

Skills

  • Technical Troubleshooting
  • Technical Support
  • Familiar with Operating Systems (Cali Linux, Windows, Ubuntu)
  • Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN, routers, switches, and firewalls
  • Teamwork and Collaboration
  • Networking
  • Excellent Customer Service
  • Basic Weather Data Analytics

Objective

  • A dedicated and proactive individual with a passion for technology I will soon graduate in Computer Science. Eager to kickstart a career in IT, leveraging solid academic background and internship experience in troubleshooting technical issues, providing end-user support, and implementing IT solutions. Excited to contribute to a dynamic team and continue learning and growing in the field of information technology.

Accomplishments

  • I graduated high school with honors.
  • Current GPA 3.6
  • Promoted to Manager, in less than 6 months at my current position.
  • Consistently maintained number one in sales for the state of Florida.
  • Recognized as Employee of the Year for outstanding performance and team contributions.
  • Class A, and B with all endorsements
  • No points on my license for over 10 years and no accidents.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Professional Development

  • Currently studying Python, Linux OS, NETW
  • Member of DeVry University Cybersecurity Club: Participated in weekly discussions on emerging cybersecurity trends, and attended guest lectures.
  • Regularly follow cybersecurity blogs, podcasts, and news sources to stay updated on the latest industry trends and threats.

Timeline

Manager

Shell Tap
03.2018 - Current

Fleet Manager

Transport LLC
01.2015 - 03.2018

Advanced Network Services

AT&T
01.2007 - 12.2015

Associate of Applied Science - Cybersecurity and Networking

Devry University

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Joel Cardona