Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joel Carlo-Ayhllon

Camden,NJ

Summary

Dynamic and dedicated professional with extensive experience. Proven ability in customer service and cash handling, complemented by strong time management skills. Recognized for maintaining safety standards and training new employees, ensuring operational efficiency and a positive work environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Warehouse Worker/Forklift Operator

State of New Jersey
12.2023 - 01.2024
  • Received and processed warehouse orders using handheld scanner.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
  • Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
  • Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
  • Prepared necessary documentation for outbound shipments, ensuring compliance with carrier requirements and regulations.
  • Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.
  • Operated forklift trucks and other vehicles to transport and stack warehouse goods.
  • Expedited urgent orders through prioritization of tasks while maintaining attention to detail during high-pressure situations.
  • Consistently lifted materials weighing as much as 50 pounds or more.
  • Helped train new employees in safe practices and warehouse procedures.

Cashier

Kmart
08.2017 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Sales Associate

Intrigue Jewelers
06.2010 - 01.2015
  • Educated customers about proper care for their jewelry items, resulting in increased product longevity and satisfaction.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed efficient cash register operations.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Harbor Freight Tools
03.2008 - 02.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Recommended complementary purchases to customers, increasing revenue.

Crew Member

McDonald's
06.2007 - 03.2008
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Business Management

American Public University
06-2027

High School Diploma -

Thomas A. Edison
Philadelphia, PA
01-2008

Skills

  • Customer assistance
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration

Certification

Forklikt certification (DEPTCOR)

Deep reach jack certification (DEPTCOR)

Electric pallet jack certification (DEPTCOR)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Warehouse Worker/Forklift Operator

State of New Jersey
12.2023 - 01.2024

Cashier

Kmart
08.2017 - 05.2018

Sales Associate

Intrigue Jewelers
06.2010 - 01.2015

Sales Associate

Harbor Freight Tools
03.2008 - 02.2010

Crew Member

McDonald's
06.2007 - 03.2008

Business Management

American Public University

High School Diploma -

Thomas A. Edison

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