Joel Carson
IA
Summary
Dynamic delivery associate with a strong work ethic. Enhancing efficiency through optimized route planning. Detail-oriented and customer service-oriented, I consistently achieved high customer satisfaction by ensuring accurate deliveries and maintaining operational standards. Proficient in Microsoft Office, I thrive in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Delivery Associate
Pria Logistics
01.2024 - Current
- Enhanced delivery efficiency by optimizing route planning and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
Stocker
HyVee Foods
12.2023 - 09.2024
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Process Assistant
Amazon
03.2023 - 10.2023
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
Shipping Clerk
Amazon
02.2022 - 03.2023
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Warehouse Sorter
Amazon
10.2021 - 02.2022
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
Benefits Consultant
Aflac
09.2021 - 12.2021
- Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.
- Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations.
- Grew book of business by through establishing and maintaining positive client relationships.
Employee Service Representative II
Automatic Data Processing, ADP
10.2018 - 09.2021
- Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
- Conducted employee follow-up calls and performed additional research to develop in-depth understanding of employee needs.
- Responded to complex telephone or written inquiries from employees and shared knowledge with and provided back-up and overflow telephone and email support to facilitate operations.
- Leveraged interpersonal connections, so that immediate resolution of complex issues could be provided, and well explained.
Employee Service Representative I
Aerotek
03.2017 - 10.2018
- Conducted employee follow-up calls and performed additional research to develop in-depth understanding of employee needs.
- Compiled interpersonal connections
- Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
- Performed basic administration processing and approval of transactions, data input and verification of documentation.
- Responded to complex telephone or written inquiries from employees and shared knowledge with and provided back-up and overflow telephone and email support to facilitate operations.
Cashier / Guest Service
Target
08.2015 - 02.2017
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in a sincere and friendly manner.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Warehouse Worker
Atlantic Coca-Cola Bottling Company
06.2015 - 08.2015
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Assembled pallets and crates for secure transportation of materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
Curtesy attendant
Hy-vee
08.2013 - 06.2015
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma - undefined
Adel-Desoto-Minburn
Adel2014
Skills
- Customer service-oriented
- Cash register familiarity
- People-oriented
- Strong work ethic
- Detail-oriented
- Sales experience
- Goal-oriented
- Friendly demeanor
- Process Adjustment
- Operational Standards
- Customer Satisfaction
- Strategic Decision-Making
- Constructive Feedback
- Call Management
- Management Support
- Microsoft Office
Timeline
Delivery Associate
Pria Logistics
01.2024 - Current
Stocker
HyVee Foods
12.2023 - 09.2024
Process Assistant
Amazon
03.2023 - 10.2023
Shipping Clerk
Amazon
02.2022 - 03.2023
Warehouse Sorter
Amazon
10.2021 - 02.2022
Benefits Consultant
Aflac
09.2021 - 12.2021
Employee Service Representative II
Automatic Data Processing, ADP
10.2018 - 09.2021
Employee Service Representative I
Aerotek
03.2017 - 10.2018
Cashier / Guest Service
Target
08.2015 - 02.2017
Warehouse Worker
Atlantic Coca-Cola Bottling Company
06.2015 - 08.2015
Curtesy attendant
Hy-vee
08.2013 - 06.2015
High School Diploma - undefined
Adel-Desoto-Minburn
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