Joel Casiano
Pasadena
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ICU Nurse
Memorial Hermann
06.2022 - Current
- Provided life-saving interventions during emergency situations, stabilizing patients and preventing further complications.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient recovery.
- Adhered to strict safety guidelines when handling and disposing of biohazardous materials to maintain a safe environment in the ICU.
- Served as a liaison between physicians, family members, and patients on complex end-of-life decisions within the intensive care unit.
- Provided emotional support to patients'' families while maintaining open lines of communication regarding treatment plans and progress updates.
- Participated in quality improvement initiatives aimed at enhancing overall ICU operations and patient care delivery systems.
Registered Nurse
HCA Houston Healthcare Clear Lake
05.2021 - 05.2022
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Retail Sales
Verizon Wireless
10.2015 - 02.2021
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Assistant Sales Manager
T-mobile
06.2013 - 10.2015
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Education
Associate of Science -
San Jacinto College
Pasadena, TX05-2024
Bachelor of Science - Nursing
University of Texas At Tyler
Tyler, TX05-2024
Associate of Applied Science - Nursing
San Jacinto College
Pasadena, TX05-2021
Associates In Business Administration -
San Jacinto College
Pasadena, TX12-2017
Skills
- Team collaboration
- Customer service
- Time management
- Critical thinking
- Emotional support
- Relationship building
- Goals and performance
- Motivational skills
- Product knowledge
- Sales expertise
- Client relationship management
Accomplishments
Top sales performance in the region. Top sales performer in the store continuously.
Daisy Award Nominee
Certification
Basic Life Support
Advanced Life Support
Languages
Spanish
Native or Bilingual
Timeline
ICU Nurse
Memorial Hermann
06.2022 - Current
Registered Nurse
HCA Houston Healthcare Clear Lake
05.2021 - 05.2022
Retail Sales
Verizon Wireless
10.2015 - 02.2021
Assistant Sales Manager
T-mobile
06.2013 - 10.2015
Associate of Science -
San Jacinto College
Bachelor of Science - Nursing
University of Texas At Tyler
Associate of Applied Science - Nursing
San Jacinto College
Associates In Business Administration -
San Jacinto College
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