Joel Casiano
24770 Stowbridge Dr Kingwood ,Texas
Summary
Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Offering excellent interpersonal skills and natural ability to connect with customers, eager to learn and develop in retail environment. Brings understanding of customer service principles and effective communication techniques. Ready to use and develop sales and customer service skills in Desired Position role.
Overview
13
13
years of professional experience
Work History
Registered Nurse
Memorial Hermann
Houston
06.2022 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Sales Associate
Verizon Wireless
Houston
09.2015 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Manager
T-Mobile
Houston
03.2012 - 08.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Education
Associates - Science
San Jacinto College
Pasadena, TX03.2024
Bachelor - Jursin
University of Texas At Tyler
Tyler, TX03.2024
Associate Degree In Nursing -
San Jacinto College
Pasadena, TX05.2021
Associates - Buisness Administration
San Jacinto College
Pasadena, TX12.2017
Skills
- Patient management
- Compassionate care
- Family education
- Health promotion
- Care coordination
- Community health
- Online sales growth
- Sales understanding
- Sales prospecting
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Registered Nurse
Memorial Hermann
06.2022 - Current
Sales Associate
Verizon Wireless
09.2015 - 02.2021
Sales Manager
T-Mobile
03.2012 - 08.2015
Associates - Science
San Jacinto College
Bachelor - Jursin
University of Texas At Tyler
Associate Degree In Nursing -
San Jacinto College
Associates - Buisness Administration
San Jacinto College