Joel Castaneda
Moreno Valley,CA
Summary
Results-driven Parts Delivery Driver with proven skills in customer relationship management, complaint resolution, and delivery coordination. Committed to ensuring timely deliveries and exceeding customer expectations.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Parts Delivery Driver
Mark Christopher Auto Center
Ontario, California
02.2022 - Current
- Communicated with customers to confirm delivery details and resolve concerns.
- Delivered automotive parts efficiently and safely to various locations.
- Coordinated with staff to organize delivery schedules and routes.
- Loaded and unloaded parts using proper handling techniques.
- Collaborated with service department to prioritize urgent parts requests.
- Picked up and delivered automotive parts, tools, and accessories to retail customers and vendors.
- Verified invoice accuracy before departing warehouse.
- Ensured paperwork completion prior to part deliveries.
- Managed customer inquiries through phone, email, and chat platforms.
- Resolved complaints by coordinating with relevant departments for timely solutions.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Provided customers with helpful information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Team Member
Target
Ontario, California
07.2021 - 12.2021
- Assisted customers with product inquiries, enhancing customer satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to achieve daily operational goals.
- Executed tasks efficiently, contributing to team's successful daily operations. to learn required tasks quickly to maximize performance.
- Managed inventory by receiving and sorting incoming products, ensuring availability.
- Stocked merchandise on shelves and ensured proper product placement.
- Maintained cleanliness and organization of store displays and sales floor.
- Adhered to safety guidelines while operating machinery or stocking shelves.
Education
High School Diploma -
Learn 4 Life Innovation High School
Moreno Valley, CA02-2021
Skills
- Delivery coordination
- Route optimization
- Parts management
- Parts ordering
- Inventory management
- Invoice verification
- Payment processing
- Return processing
- Quality assurance
- Complaint resolution
- Issue follow-up
- Customer relationship management
- Customer service
- Effective communication
- Verbal and written communication
- Active listening
- De-escalation techniques
- Empathy and patience
- Problem solving
- Attention to detail
- Time management
- Multitasking and organization
- Relationship building
- Call handling
Languages
English
Full Professional
Spanish
Limited
Timeline
Parts Delivery Driver
Mark Christopher Auto Center
02.2022 - Current
Team Member
Target
07.2021 - 12.2021
High School Diploma -
Learn 4 Life Innovation High School