With a proven track record at Kampala Kustomz, I excel in equipment operation and team leadership, significantly enhancing shop efficiency. My expertise in quality control and problem-solving has led to high client satisfaction and workplace safety, showcasing my ability to exceed employer expectations.
Hi, I’m
Joel Castillo
Summary
Overview
15
years of professional experience
Work History
Kampala Kustomz
Shop Foreman
04.2022 - Current
Job overview
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Directed daily operations of team of 2 technicians and shop professionals.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
Napleton Volkswagen
Service Tech
12.2021 - 03.2022
Job overview
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Orlando Volkswagen
Service Technician
03.2020 - 12.2021
Job overview
- Maintained up-to-date knowledge of industry trends and best practices in automotive maintenance, sharing insights with the team as needed.
- Reduced wait times for customers with effective scheduling and resource allocation strategies.
- Improved customer satisfaction by efficiently managing quick lube services and addressing client concerns promptly.
- Optimized staffing levels to meet fluctuating demand during peak and off-peak periods, ensuring efficient utilization of resources.
- Ensured accurate record-keeping practices were followed throughout all aspects of the business, including invoicing and employee time tracking.
David Maus Vw
Parts Delivery Driver
03.2019 - 03.2020
Job overview
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
David Maus Vw
Automotive Technician
01.2016 - 03.2019
Job overview
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
David Maus Vw
Detail Specialist
03.2010 - 01.2016
Job overview
- Increased customer satisfaction by providing high-quality, timely detailing services.
- Delivered outstanding results under pressure; consistently meeting tight deadlines without compromising quality.
- Trained new hires on company procedures and best practices for effective detailing workmanship.
- Maintained a clean and organized workspace to ensure efficient completion of tasks.
- Applied protective treatments on upholstery, leather, and vinyl for long-lasting results.
- Enhanced vehicle appearance by meticulously detailing interior and exterior surfaces.
- Restored headlights to improve visibility and enhance the overall look of vehicles.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Washed cars and trucks daily for auto dealership.
- Utilized high-pressure washers to clean vehicles and equipment.
Education
Mid Florida TechOrlando, FL
Automotive Paint And Body Refinishing from Automotive Collision
05-2007
University Overview
Skills
- Workplace safety
- Task delegation
- Job estimating
- Tool management
- Equipment operation
- Equipment usage
- Quality control inspections
- Problem-solving
- Inventory assessment
Languages
Spanish
Native or Bilingual
Timeline
Shop Foreman
Kampala Kustomz
04.2022 - Current
Service Tech
Napleton Volkswagen
12.2021 - 03.2022
Service Technician
Orlando Volkswagen
03.2020 - 12.2021
Parts Delivery Driver
David Maus Vw
03.2019 - 03.2020
Automotive Technician
David Maus Vw
01.2016 - 03.2019
Detail Specialist
David Maus Vw
03.2010 - 01.2016
Mid Florida Tech
Automotive Paint And Body Refinishing from Automotive Collision
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