Joel Castro
San Francisco,California
Summary
Hardworking shipping and receiving associate brings advanced abilities in coordinating shipments and routing materials. Thorough and detail-oriented in verifying key information to spot and proactively manage discrepancies. Critical thinker and quick learner calm in fast-paced environments. Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Associate
Nike
San Francisco, CA
01.2020 - Current
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Sales Associate
Find Your Feet
San Francisco, CA
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
Front Desk Receptionist
Cerritos Community College
Norwalk, CA
10.2017 - 07.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Prepared weekly employee work schedules for team members.
- Planned coverage needs and organized services to support incoming special events.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Education
Bachelor of Arts - Communication Studies
San Francisco State University
San Francisco, CA12.2021
Associate of Arts - Communication Studies
Cerritos College
Norwalk, CA05.2019
High School Diploma -
Downey High School
Downey, CA06.2016
Skills
- Inventory Monitoring and Management
- Box and Container Packing
- Damage Identification and Reporting
- Organization and Prioritization
- Clear Communication
- Workflow Planning
- Shipment Inspection
- Customer Relations
- Product and Materials Sorting
- Barcode Labeling
- Quality Control
- Time Management
- RFID Tracking
- Basic Mathematics
- Cargo Loading
- Handheld Scanners
- Cleaning and Sanitizing
- Equipment Calibration
- Inventory Counts
Accomplishments
Recognized by management and peers for hard work and results during the month of November in 2020.
Certification
- Spanish, San Francisco State University, 2017-2021
Languages
Spanish
Full Professional
Timeline
Shipping and Receiving Associate
Nike
01.2020 - Current
Sales Associate
Find Your Feet
10.2019 - 01.2020
Front Desk Receptionist
Cerritos Community College
10.2017 - 07.2019
Bachelor of Arts - Communication Studies
San Francisco State University
Associate of Arts - Communication Studies
Cerritos College
High School Diploma -
Downey High School
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