Joel Chaney
La Pine,OR
Summary
Dynamic leader with a proven track record at Lowe's, enhancing customer satisfaction and streamlining operations. Expert in cash handling and decision-making, I've successfully trained teams, resolved complaints, and fostered a culture of continuous improvement. Achievements include significantly reducing transaction times and mentoring staff to exceed performance standards.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
06.2023 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Inventory Specialist
NAPA Auto Parts - Genuine Parts
06.2021 - 04.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
Sandwich Specialist
SUBWAY®Restaurants
04.2020 - 04.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Streamlined project delivery processes, reducing completion times significantly.
Head Cashier Supervisor
Lowe's
02.2018 - 03.2020
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Promoted a culture of continuous improvement among employees by encouraging open communication channels regarding challenges faced in their roles.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
GED - Basic
American Home School
Chicago, ILSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
Timeline
Shift Manager
McDonald's Restaurant
06.2023 - 01.2025
Inventory Specialist
NAPA Auto Parts - Genuine Parts
06.2021 - 04.2023
Sandwich Specialist
SUBWAY®Restaurants
04.2020 - 04.2021
Head Cashier Supervisor
Lowe's
02.2018 - 03.2020
GED - Basic
American Home School
Similar Profiles
Emmit BonninEmmit Bonnin
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Zakariah AbouelfaioudZakariah Abouelfaioud
Assistant Manager at McDonald's RestaurantAssistant Manager at McDonald's Restaurant
Michel PaulinMichel Paulin
Crew Team Member at McDonald's RestaurantCrew Team Member at McDonald's Restaurant
Nargis AfzallyNargis Afzally
Order Taker at McDonald's RestaurantOrder Taker at McDonald's Restaurant
Andrew MauchleyAndrew Mauchley
Journeyman Electrician at Northern Electric Inc.Journeyman Electrician at Northern Electric Inc.