Joel Clarke
Pompano Beach
Summary
Dedicated and personable professional with over 10 years of experience in customer-facing roles, including education, aftercare management, and food service. Skilled in building strong relationships, resolving concerns with empathy, and delivering exceptional service. Proven ability to manage teams, coordinate programs, and maintain a positive and welcoming environment.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
After- Care Director
ALM Sports
Margate
06.2023 - Current
- Served as the primary point of contact for parents, addressing questions, resolving issues, and ensuring satisfaction.
- Oversaw daily operations of the aftercare program, managing a staff of 8+ counselors while maintaining a safe and positive environment.
- Built strong relationships with families, earning trust through professionalism, empathy, and consistent communication.
- Organized events, field trips, and activities, enhancing student and parent engagement.
- Handled administrative duties, including bookkeeping, scheduling, and progress reporting.
Before and After School Care Director
Renaissance Charter School At University
Margate
08.2019 - 06.2024
- Oversaw daily operations of care programs at educational institution.
- Developed and implemented care policies for student well-being
- Served as the primary point of contact for parents, addressing questions, resolving issues, and ensuring satisfaction.
- Oversaw daily operations of the aftercare program, managing a staff of 10+ counselors while maintaining a safe and positive environment.
- Built strong relationships with families, earning trust through professionalism, empathy, and consistent communication.
- Organized events, field trips, and activities, enhancing student and parent engagement.
- Handled administrative duties, including bookkeeping, scheduling, and progress reporting.
Cook/Restaurant Server
Chippewa Hotel
Mackinac Island
05.2005 - 10.2015
- Prepared and served meals with a focus on quality, timeliness, and guest satisfaction.
- Assisted with customer requests and collaborated with team members to deliver excellent service.
- Maintained high standards of food safety and cleanliness.
Education
Associate of Science - Culinary Arts/ Foodservice Management
Johnson & Wales University
North Miami, FL 09.2004 - 06.2008
Skills
- Customer Service & Client Relations
- Conflict Resolution & Problem Solving
- Team Leadership & Training
- Communication & Active Listening
- Scheduling & Event Coordination
- Administrative Support & Recordkeeping
- MS Office Suite (Word, Excel, Outlook)
- Food Preparation & Safety
Timeline
After- Care Director
ALM Sports
06.2023 - Current
Before and After School Care Director
Renaissance Charter School At University
08.2019 - 06.2024
Cook/Restaurant Server
Chippewa Hotel
05.2005 - 10.2015
Associate of Science - Culinary Arts/ Foodservice Management
Johnson & Wales University
09.2004 - 06.2008