Joel Coady

Responsibilities:

• Advanced the businesses Cloud and Exchange Online transformation
• Introduced automation tools into various workflows to increase efficiency levels significantly while reducing human error occurrences.
• Conducted training sessions to educate staff members on technologies, boosting productivity across departments.
• Developed and maintained comprehensive documentation for all systems, ensuring easy reference for future maintenance and troubleshooting tasks.
• Key member of Tier III support
• Also: virtual server management, email SIEM, email archiving and message search/retrieval, user and system onboarding/offboarding, IT project management, and change management.

Skill Sets:

• Cloud Computing and Windows System Administration
• Messaging and collaboration
• Security
• Infrastructure and Operations Management
• Business Process Improvement

Tools:

• Azure, Entra ID, M365 and Exchange Online Management, Active Directory/Global Policy, PowerShell, Vcenter, Mimecast, Druva, Cohesity, Varonis, eNow, Juriba, SecureOne, Secret Server, Micetro, Logic Monitor, Exclaimer, PrinterLogic, Service Now.

• Partnered with multiple state agencies to ensure consistent, reliable operations with a diverse set of server environments (Windows, AWS, Azure) and applications (IIS, SQL, and misc. COTS).
• Cloud migrations (AWS & Azure) of existing on-prem systems
• Onboarded new and replacement servers, transforming older platforms as necessary., while minimizing downtime and user impact.
• Developed custom PowerShell scripts to automate repetitive tasks, improved system performance, and optimize Windows Server configurations, enabling more efficient use of time and resources within the team.
• Certificate management, IIS, .NET, and SQL server certificate installations/configurations.
• Platform and security update management, addressing zero-day threats as they presented themselves.
• Performed predictive analysis, providing growth trends and future needs estimations.
• Participated in change management, providing enterprise and agency-level insight to ensure changes were communicated and risks managed
• Using Monitoring data and gathered resource utilization statistics (via Powershell), to address immediate performance and systemic issues, reducing server downtime and addressing emerging issues proactively.
• Participated in on-call rotations to provide after-hours support for mission-critical systems.
• Planned and implemented upgrades to system hardware and software.
• Maintained runbooks and other vital system information and documentation.

• Lead a small team in executing an Exchange/O365 migration, administering both the on-prem and cloud environments during the transition
• Active Directory administration, including Group Policies development and deployment which addressed new key requirements to meet state and federal standards.
• Performed incident response and maintained a consistent uptime and update deployment using Solar Winds SAM and SCCM.
• Provided career coaching and professional development support to newly onboarded technologists

• Lead the deployment of CIS Benchmark Security policies (healthcare related).
• Architect changes to Active Directory in order to better align with the business.
• Improve Group s Policy strategy and address performance issues.
• Lead the Exchange/O365 migration.
• Additional tasks: Penetration testing, AD management, Group Policies, Azure/O365, and PowerShell scripting
• Led forensic investigations into security incidents, providing detailed analyses and actionable insights for future prevention measures.
• Championed the adoption of a zero-trust security model, strengthening the organization''s overall security posture and resilience against cyber attacks.
• Aligned IT infrastructure strategy with organizational goals by collaborating closely with key stakeholders at all levels of the company.
• Reduced risks of cyber attacks by routinely conducting vulnerability assessments and penetration testing.
• Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.

• Project: O365 migration, training of existing engineer and staff
• Additional duties Active Directory, Exchange, and SQL server management, backups, support various enterprise applications, contribute to process improvements, and provide process/procedure documentation.

• Lead corporate technical initiatives for the Transformation Team, uplifting 635 servers and 85 application environments. Role: Act as the critical communications link between the business units, IS core teams, and vendors providing IS services, translating strategic business initiatives into IS initiatives and supporting programs. As such, my responsibilities included:
• Initiate assessments, approvals and reports the status of all project requests
• Monitor all aspects of the Transformation Program to assist business units in justifying projects
• Align those projects’ business priorities to the appropriate IS initiatives.
• Oversees projects, ensuring they stay on track with defined initiatives.
• Aids in the resolution of technical issues in order to keep projects on schedule.
• Monitor resource usage and mitigate situations which may cause usage to exceed approved, authorized levels.
• Monitors Project Work Orders and Service Requests, research and escalate deviations to appropriate levels.
• Assist in problem escalation with vendors and Nissan teams, and the resolution of cross company issues.
• Perform any other duties necessary to success of the organization
• I also participated in the POC testing, deployment, andimplementation of Carbon Black, Turbonomic, and Nutanix in the Nissan environment.

• Primary Role: vCIO for small to medium businesses, negotiate client contracts, discuss quarterly results, review contracts, promote/advocate for cloud services model (Azure, O365, Intermedia)
• Additional Roles:
• Dept. Admin: Lead team, champion maximum SLA compliance, establish process/procedure and provide documentation
• System Engineer: Process automation for on-boarding/off-boarding of new staff via AD scripting (via PowerShell)
• Onboarding support for our clients
• Cloud implementations/migrations to Azure/O365
• Windows Server and supported services
• Network and Firewall configuration/operations
• Maintain the business’s HIPAA compliance objectives
• Intermedia cloud services, Service Now configuration/management, virtual PBX services, Datto backups, etc.

• Distributed Servers Services - Management of Wintel, VMWare, and Citrix environments.
• Migration services - Platform (OS to OS) and version upgrade migration services.
• Automation - GPO and scripting for Windows environment (VBScript and Powershell)
• Asset tracking and inventory management - Personally took on the project of identifying and performing POC for a complete cross-platform, device independent hardware and software asset tracking solution.
• Project Lead: Windows migration
• Tech Lead: Windows Server 2012 migration
• 2nd/3rd Level Tech Support – WINTEL, VMWare, Citrix

• Windows Server Active Directory Architect
• Network Storage Administrator (EMC)
• VMWare Virtual Environment Architect
• IT project management (internal and customer facing)
• Disaster Recovery/Business Continuity Major Accomplishments