Joel Conradi
Olathe,KS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a new position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Account Resolution Counselor II
Community America Credit Union
Lenexa, KS
04.2018 - Current
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Developed and expanded referral system of service providers to assist clients in attaining services.
Collection Unit Manager
Client Services Incorporated.
Lenexa, KS
02.2010 - 04.2018
- Defined testing protocols, quality assurance initiatives and policies and procedures.
- Conducted routine inspections, call reviews and provided direction and redirection on areas of opportunity.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Supervised 10-20 staff in collection procedures, and policy to most effectively strategize collection operations.
Collections Specialist
Client Services Incorporated
Lenexa, KS
02.2010 - 04.2018
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Contacted consumers to collaborate a strategy to repay their debt.
Education
Bachelor of Science - Sociolgy
Peru State College
Peru, NE 05.2001 -
Skills
Decision-Making
Reliability
Goal Setting
File and Record Keeping
Teamwork and Collaboration
Adaptability and Flexibility
Compliance
Communication
Data entry and analysis
Problem solving
Timeline
Account Resolution Counselor II
Community America Credit Union
04.2018 - Current
Collection Unit Manager
Client Services Incorporated.
02.2010 - 04.2018
Collections Specialist
Client Services Incorporated
02.2010 - 04.2018
Bachelor of Science - Sociolgy
Peru State College
05.2001 -