Joel Conradi
Olathe,KS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a new position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Account Resolution Counselor II
Community America Credit Union
04.2018 - Current
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Developed and expanded referral system of service providers to assist clients in attaining services.
Collection Unit Manager
Client Services Incorporated.
02.2010 - 04.2018
- Defined testing protocols, quality assurance initiatives and policies and procedures.
- Conducted routine inspections, call reviews and provided direction and redirection on areas of opportunity.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Supervised 10-20 staff in collection procedures, and policy to most effectively strategize collection operations.
Collections Specialist
Client Services Incorporated
02.2010 - 04.2018
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Contacted consumers to collaborate a strategy to repay their debt.
Education
Bachelor of Science - Sociolgy
Peru State College
Peru, NE 05.2001 -
Skills
Decision-Making
undefinedTimeline
Account Resolution Counselor II
Community America Credit Union
04.2018 - Current
Collection Unit Manager
Client Services Incorporated.
02.2010 - 04.2018
Collections Specialist
Client Services Incorporated
02.2010 - 04.2018
Bachelor of Science - Sociolgy
Peru State College
05.2001 -