Dynamic security professional with extensive fire prevention expertise and a proven track record at Narrow Security. Skilled in incident reporting and fire safety training, I effectively trained teams and conducted thorough safety inspections, ensuring compliance and enhancing safety protocols. Known for my calm demeanor and critical thinking in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Fire Guard
Narrow Security
07.2023 - Current
Worked multiple job sites
patrol ever 30 minutes around the building to ensure all fire systems were safe and secured
consult with supervisors to ensure everything looked okay
scan a qr code so they can make sure im at work
train other guards to make sure they know what they're doing and following proper instructions
Investigated buildings, equipment, procedures and records of accidents to point out safety hazards.
Carried out routine and emergency fire and safety inspections to correct any irregularities.
Handled emergency fire situations by making appropriate use of fire extinguishers and other dousing methods.
Used software to write out incident reports and maintain daily activity log.
Demonstrated use of proper safety equipment to employees.
Worked with designers, building owners and tenants to review code concerns and make adequate corrective actions.
Completed in-depth building inspections to assess safety and check compliance with codes.
Skilled at working independently and collaboratively in a team environment.
Security Guard
Narrow Security
07.2023 - Current
Responded quickly to incidents and assessed active situations for security concerns.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Responded quickly to emergency situations to assess and deflect issues.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Completed full building and grounds patrols to spot and investigate concerns.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Examined doors, windows and gates to verify security.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Investigated suspicious activities and persons to maintain security of premises.
Security Guard
Allied Universal Security Services
04.2021 - 06.2023
Checked and verified photo identification prior to granting facility access.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored CCTV cameras and alarm systems for security breaches.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Wrote detailed reports of all security breaches and investigations.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Completed full building and grounds patrols to spot and investigate concerns.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Examined doors, windows and gates to verify security.
Investigated suspicious activities and persons to maintain security of premises.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Guest Advocate
Target
09.2020 - 04.2021
Resolved associate, tool and service delivery issues revealed by statistical reports.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Followed up with customers about resolved issues to maintain high standards of customer service.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Exhibited high energy and professionalism when dealing with clients and staff.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Educated customers about billing, payment processing and support policies and procedures.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Promptly responded to inquiries and requests from prospective customers.
Sought ways to improve processes and services provided.
Trained staff on operating procedures and company services.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Investigated and resolved customer inquiries and complaints quickly.
Trained new personnel regarding company operations, policies and services.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Adjunct Instructor, Human Biology in Health and Disease at LaGuardia Community CollegeAdjunct Instructor, Human Biology in Health and Disease at LaGuardia Community College