Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joel Cortez

Houston

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Psychiatric Technician II/Health Unit Coordinator

Harris Health Ben Taub Hospital
07.2021 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Assisted with processing patient admissions, transfers and discharges.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Treated clients and families with respect and dignity.
  • Maintained patient records, documenting changes in patient condition.
  • Assisted in development of therapeutic activities for patients.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Collaborated closely with mental health professionals with treatment plan implementation.

Certified Nursing Assistant

Nexus Health Systems
02.2023 - 03.2025
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.

Balance and Audit Specialist

Loomis Armored US
05.2019 - 06.2021
  • Conducted financial, compliance and operational audits.
  • Identified audit risks, prepared budgets, and coordinated with management and audit team in preparing related reports.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
  • Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
  • Facilitated financial and operational audits, working with internal, and external managers to communicate recommendations or issues surrounding audits.

Education

Master of Science - Healthcare Management

Western Governors University
Salt Lake City, UT
08-2027

Bachelor of Science - Business Administration HR Management

Western Governors University
Salt Lake City, UT
04-2025

Skills

  • Incident reporting
  • Time Management
  • HIPAA compliance
  • Case management
  • Workflow coordination
  • Critical thinking
  • Department collaboration
  • Multidisciplinary team collaboration

Certification

  • Certified Nurse Assistant
  • Nationally Certified Psychiatric Technician
  • BLS Certification
  • EKG competency
  • SAMA Initial 8 Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Certified Nursing Assistant

Nexus Health Systems
02.2023 - 03.2025

Psychiatric Technician II/Health Unit Coordinator

Harris Health Ben Taub Hospital
07.2021 - Current

Balance and Audit Specialist

Loomis Armored US
05.2019 - 06.2021

Master of Science - Healthcare Management

Western Governors University

Bachelor of Science - Business Administration HR Management

Western Governors University

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