Joel Cruz
Vallejo,CA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Caregiver
Love and Joy
11.2025 - Current
- Provided compassionate care and support to clients, enhancing their daily living activities.
- Assisted clients with personal hygiene, grooming, and meal preparation, ensuring comfort and dignity.
- Monitored client health conditions and reported changes to healthcare professionals for prompt intervention.
- Developed and implemented individualized care plans in collaboration with families and medical staff.
- Maintained accurate documentation of client progress and care activities in compliance with regulatory standards.
- Fostered positive relationships with clients through active listening and engaging companionship activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Associate
Big 5 Sporting Goods
08.2024 - 05.2025
- Engaged in promotional activities to drive store traffic and increase brand awareness effectively.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Caregiver, Special Needs
Greenfields Home
06.2023 - 02.2024
- Assisted individuals with daily living activities, promoting independence and improving quality of life.
- Developed and implemented personalized care plans to meet unique needs of each client.
- Monitored health conditions, documenting changes and communicating effectively with healthcare professionals.
- Fostered a supportive environment through emotional support and companionship for clients.
- Coordinated recreational activities to enhance social skills and engagement among residents.
- Trained new staff on best practices for caregiving, ensuring consistency in care delivery.
- Maintained compliance with safety standards, safeguarding the well-being of all residents.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
Sales Associate
Big 5 Sporting Goods
08.2021 - 05.2023
- Assisted customers in selecting merchandise and provided knowledgeable product recommendations.
- Processed transactions efficiently using POS systems while ensuring accurate cash handling.
- Maintained store presentation by organizing merchandise displays and ensuring stock levels were optimal.
- Collaborated with team members to achieve sales goals and enhance customer service experiences.
- Conducted inventory checks to track product availability and minimize stock discrepancies.
- Addressed customer inquiries and resolved issues promptly, enhancing overall satisfaction rates.
- Participated in training sessions to improve product knowledge and sales techniques consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Vallejo Regional Education Center
Vallejo, CANo Degree -
Napa Valley College
Napa, CASkills
- Health monitoring
- Compassionate care
- Documentation accuracy
- Client engagement
- Activity coordination
- Team collaboration
- Customer relationship building
- POS transaction processing
- Stock management
- Issue resolution
- Service excellence
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Strong ethics
- Verbal and written communication skills
- Special needs care
- Heavy lifting
- Complex Problem-solving
- [Language] fluency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Caregiver
Love and Joy
11.2025 - Current
Sales Associate
Big 5 Sporting Goods
08.2024 - 05.2025
Caregiver, Special Needs
Greenfields Home
06.2023 - 02.2024
Sales Associate
Big 5 Sporting Goods
08.2021 - 05.2023
High School Diploma -
Vallejo Regional Education Center
No Degree -
Napa Valley College