JOEL D. SNELL
Little Elm,Texas
Summary
General Manager with 25 years of experience in enhancing productivity and operational efficiency. Expertise in strategic planning, team leadership, and management, leading to improved team performance and customer satisfaction. Proven ability to communicate effectively and solve problems, fostering collaboration and driving business growth through innovative strategies.
Overview
15
15
years of professional experience
Work History
General Manager
Courtyard Dallas/Plano @ Legacy Park
01.2023 - Current
- As the General Manager took over a Red Zone hotel form a Marriott Managed hotel.
- Was responsible for completely restaffing the hotel, building a new Leadership Team, and driving results.
- Did bring the hotel out of the Red Zone.
- Also scored a 98 on the AES Survey for Marriott (Associate Engagement Survey that Marriott administers to all Marriott Managed properties to their associates about the workplace, and the leadership.
- Have all up to date Marriott Certifications and am also a member of the Marriott Business Council.
- Also lead the region in volunteer hours as a hotel team for Marriott Cares.
Area General Manager
SpringHill Suites- Dallas/McKinney
01.2018 - 01.2023
- New Opening Hotel.
- Was responsible for all Pre-Opening Marriott training, pre-opening orders, and also helped with overseeing construction projects.
- Due to delays with the construction have been doing task force work for the company.
- Atlantic Hotels Group.
- Make sure hotels operated in Clear or Green, maintained a GOP of 50% or higher while maintaining a high standard of guest service.
- Marriott certification in HLE & OE.
- Work as Dual GM during Covid, also covering the Home2 Suites in the same parking lot for a period of 14 months.
General Manager
La Quinta Inn & Suites Plano/North Dallas
12.2015 - 01.2018
- As the General Manager I was responsible for Staffing, HR, Scheduling, Training and Development, P&L, Inventory, Revenue Management, Maintaining a high Guest Service Score, Maintaining a high RevPar Index, and assuring the Hotel operated in the Green.
- Handled all accounts receivable and accounts payable.
- Hotel and staff was very active in the community.
- La Quinta went through a full renovation and reposition with this property.
- During that time I was successful in raising the Net Promoter and other Guest Scores.
- Trip Advisor Certificate of Excellence winner.
- The property is also a training property for La Quinta Inn & Suites, so corporate owned hotels who hired new General Managers and Assistant General Managers would come here to train for two weeks.
Area General Manager
Hampton Inn Plano/North Dallas
12.2014 - 11.2015
- As the General Manager I was responsible for Staffing, HR, Scheduling, Training and Development, P&L, Inventory, Revenue Management, Maintaining a high Guest Service Score, Maintaining a high RevPar Index, and assuring the Hotel operated in the Green.
- Handled all accounts receivable and accounts payable.
- Hotel and staff was very active in the community.
- Helped hotel achieve a passing QA for the first time in 3 years a month after I arrived.
- Have all my Hilton Certified Training and GM Training.
- Also assisted in covering other properties and helping train new General Managers in company.
Lead General Manager
Hampton Inn & Suites(Tramz Hotels Group)
Amarillo, Texas
02.2012 - 12.2014
- As the General Manager I was responsible for Staffing, HR, Scheduling, Training and Development, P&L, Inventory, Revenue Management, Maintaining a high Guest Service Score, Maintaining a high RevPar Index, and assuring the Hotel operated in the Green.
- Handled all accounts receivable and accounts payable.
- Was responsible for the Hampton opening, and completed a PIP from Hilton.
- Maintained well over 100% index in Occupancy/ADR/RevPar from opening/Hotel won Trip Advisor Certificate of Excellence, made sure the hotel and staff was very active in the community.
- GM of the year in 2013 and 2014.
- Exceeded projected Revenue in 2013 by 20%.
- Have all my Hilton Certified Training and GM Training.
- Trip Advisor Certificate of Excellence for 2012/2013/2014.
General Manager
Comfort Inn- Tulsa(Promise Hotels)
Claremore, Oklahoma
01.2010 - 12.2011
- As the General Manager I was responsible for Staffing, HR, Sales(lnside and Outside), Scheduling, Training and Development, P&L, Inventory, Revenue Management, Maintaining a high Guest Service Score, Maintaining a high RevPar Index, and assuring the Hotel operated in the Green.
- Hotel has remained green in GIS, have maintained a high QA score(Exceptional-Choices highest QA score), and was Hotel GM of the Year for Promise Hotels for 2010.
- Trip Advisor Certificate of Excellence in 2011.
Education
College -
Amarillo College
Amarillo, Texas08.2000
High School -
Floydada High School
Floydada, Texas01.1999
Skills
- Revenue management
- P&L management
- Staff recruitment
- Employee training
- Project management
- Quality assurance
- Customer service
- Team building
- Community engagement
- Leadership development
- Communication skills
- Problem solving
- Training and development
- Purchasing and planning
- Client account management
- Business development
- Strategic planning
Accomplishments
- Leadership Index of 98% on AES in 2024
- General Manager of the Year 2013
- General Manager of the Year 2010
Languages
English
Full Professional
Spanish
Limited
References
- Lindsy Wnorowski, Senior Regional Director Marriott International, Supervisor/Mentor, (847)980-8863
- Chuck Hernandez, Regional Director of Operations, Former Supervisor/Mentor, (214)616-6594
- Brittany Booher, Liberty Mutual Senior Leader, Close Friend/Work Together running Youth Sports Organization, (724)856-6915
Timeline
General Manager
Courtyard Dallas/Plano @ Legacy Park
01.2023 - Current
Area General Manager
SpringHill Suites- Dallas/McKinney
01.2018 - 01.2023
General Manager
La Quinta Inn & Suites Plano/North Dallas
12.2015 - 01.2018
Area General Manager
Hampton Inn Plano/North Dallas
12.2014 - 11.2015
Lead General Manager
Hampton Inn & Suites(Tramz Hotels Group)
02.2012 - 12.2014
General Manager
Comfort Inn- Tulsa(Promise Hotels)
01.2010 - 12.2011
College -
Amarillo College
High School -
Floydada High School
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