Microsoft Office Suite
Joel Davis
Keenesburg,CO
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety, environmental and organizational requirements. Broad experiences and skills in facility maintenance trades. Familiar with analyzing issues on service calls and finding effective solutions that fit the organization and customer needs. Proficent in building customer relationships.
Versatile background, successfully executing diverse project tasks to meet deadlines and budgets. Skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with good planning and decision-making skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Facilities Management Technician II
City of Westminster
01.2005 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Responded to customer requests for services, repairs and resources.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Organized and maintained inventory of spare parts and equipment consumables.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Positively engaged with interior and external customers in addition to working with contractors and vendors
- Successful use of CMMS and Microsoft apps and software.
- Responded quickly to emergencies and summoned additional assistance to mitigate potentially hazardous situations.
- Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
- Experience in using blue prints and O&M manuals.
- Increased efficiency and performance by collaborating with team members and providing resources, assistance and feedback.
- Experience working around high ranking officials in professional settings.
- Researched and implemented new technologies and equipment.
BUILDING ENGINEER
Cherry Creek Schools
01.2002 - 01.2005
- Provided clean and safe conditions for staff, students and visitors.
- Organized and directed maintenance shutdowns and startups.
- Visually inspected building equipment, performing routine preventive maintenance.
PROPERTY MANAGER
Public Storage
01.2002 - 01.2002
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed rental agreements with tenants and collected, deposited and filed payments.
- Completed final move-out walk-throughs with tenants to identify requirements for contract comletions.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services when needed.
- Oversaw the upkeep of the facility and its grounds.
Education
HIGH SCHOOL DIPLOMA -
RANGEVIEW HIGH SCHOOL
AURORA, CO01.1989
Skills
- Able to achieve goals, projects and tasks collaborating with different departments and divisions and including contractors and vendors
- Good understanding of priorities for equipment maintenance and replacement
- Strong troubleshooting and issue analysis skills
- Use of CPA method for completing projects
- Strong verbal and written communication skills
- Experience working with Microsoft Office suite and CMMS software
- Effective at drafting and delivering presentations
- Project management within specified deadlines and budgets
- Experience working with aerial and semi heavy equipment
- Proficient with common hand and power tools
- Experienced with fabrication and modification using typical metal and wood working tools
Accomplishments
- Participated in the Customer Engagement Committee where I communicated aspects of professional relationships and moving beyond customer service, to engaging partnerships with both internal and external customers.
- Coordinated numerous projects involving contractors, vendors and staff. For example successful implementation of LED lighting from projects from inception to completion as well as ongoing LED lighting changes throughout the city.
- Served on the General Services Issues Task Force where resolutions were made regarding everything from minor concerns to arranging social interaction with department members. We also restructured the department's customer service standards document as directed by the Department Manager.
- Continuation of training applicable to facilities management and career enrichment.
- Received the City of Westminster's SPIRIT award and recognized as the External Customer Service Champion.
- Have been a contributor to several projects that have been given the Teams In Action and City Manager's Office Choice Awards.
- Consistently receive exceptional ratings regarding customer service and communication on annual performance appraisals.
- Assisted with designing, testing and implementing CMMS systems.
Additional Information
My experience encompasses many aspects of the facility maintenance trade. While I possess strong capabilities as a Facilities Management Technician, my expertise reaches beyond that of a physical and technical nature. I have successfully demonstrated my ability to develop relationships with both internal and external customers to ensure deadlines and goals are achieved while maintaining exceptional service and cost efficiency. Using daily problem solving and practical maintenance knowledge, my abilities provide a full workflow from concept to completion. I believe communication, partnership and engagement are key elements of being a successful organization.
References
- David Thorley, Superintendent, 303.949.3118
- Dan Long, previous Supervisor, 720.661.7140
- Matt Reick, Supervisor, 720.600.8123
- Kurt Wentz, Coworker, 720.999.2398
- Sarah Hanus, Vendor / Conserve A Watt Lighting, 720.299.3628
- Dave German, Customer / Coworker 303.658.2479
Certification
Leadership training program
Semi-heavy equipment operator
Safe Start Safety Training Program
Electrical safety classes
Plumbing training classes
Storefront door and hardware training
Microsoft Office training
Maintenance Connection (CMMS)
Accela Asset Management (CMMS)
Software
CMMS
Timeline
Facilities Management Technician II
City of Westminster
01.2005 - Current
BUILDING ENGINEER
Cherry Creek Schools
01.2002 - 01.2005
PROPERTY MANAGER
Public Storage
01.2002 - 01.2002
HIGH SCHOOL DIPLOMA -
RANGEVIEW HIGH SCHOOL
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