JOEL DELGADO
Consultant / Project Manager / Operations Manager
Arlington,TX
Summary
Experienced professional with a proven track record in project management and client relations. Demonstrated expertise in implementing and optimizing delivery processes to ensure timely and efficient task completion. Strong emphasis on fostering team collaboration, adaptability, and achieving measurable results. Recognized for problem-solving skills, effective communication, and reliability in fast-paced and ever-changing environments.
Overview
11
11
years of professional experience
Work History
Ground Ops Delivery Consultant
Southwest Airlines
09.2023 - 03.2025
- Developed complete business plans and operational strategies for new and existing business.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Lead the end-to-end delivery of enterprise-level projects and develop and maintain detailed project plans, schedules, resource allocations, and budgets.
- Ensure all project artifacts (charter, risk log, decision log, change requests) are properly maintained and audible.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
Safety Management Systems
American Airlines
02.2022 - 09.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Played a pivotal role in the successful integration of of Risk Management Worksheets activities by ensuring seamless alignment with existing safety management systems and practices.
- Ensured proper documentation of all activities related to food safety management systems, facilitating smooth audits from external regulatory bodies as needed.
- Foster good relations with union safety leaders
- Product Owner of the Policy, Procedure Variance program
- Engage with business sponsors, functional leaders, and cross-functional teams to define project scope, goals, and deliverables.
Field Safety Specialist
American Airlines
12.2020 - 01.2022
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Escorted inspectors and answered questions about facility operations.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Aligned work processes with bodily mechanics to improve job function which reduced workplace repetitive movement injuries by 25%.
- Managed inventory of essential supplies such as first aid kits or fire extinguishers while replacing outdated items promptly.
- Liaised with health and safety committees, sharing insights gleaned from field observations to refine existing policies and develop recommendations for future improvements.
- Reduced incident rates by implementing effective safety policies and procedures.
- Assessed subcontractor adherence to established protocols on-site, fostering cooperative partnerships towards shared responsibility for safe workspaces.
- Enhanced workplace safety by conducting thorough field inspections and identifying potential hazards.
- Contributed to the development of company-wide safety goals, aligning field operations with corporate objectives for continuous improvement in overall performance metrics.
- Created customized safety training materials catering to diverse learning styles for maximum retention among staff members.
- Streamlined safety reporting processes, resulting in more efficient tracking of incidents and near misses.
- Conducted detailed accident investigations, identifying root causes and implementing corrective actions to prevent future occurrences.
- Organized regular safety meetings for team members to discuss concerns, share best practices, and review incident learnings.
- Improved employee safety awareness through comprehensive training programs and regular communication.
- Coordinated emergency response efforts, ensuring timely assistance during critical situations.
- Performed risk assessments for various job tasks, developing mitigation strategies to minimize potential hazards.
- Collaborated with management to develop site-specific safety plans tailored to unique project needs.
- Increased compliance with regulatory requirements by maintaining accurate records and documentation of safety activities.
- Promoted a proactive safety culture by engaging employees in ongoing safety initiatives and discussions.
- Developed successful working relationships with regulatory agencies, facilitating smooth audits and inspections.
- Influenced positive behavioral change within workforce through motivational presentations that emphasized individual accountability for safe choices alongside collective responsibility.
- Evaluated effectiveness of safety equipment and personal protective gear, recommending improvements as needed.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Investigated incidents, determining root causes and implementing corrective actions.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Researched and devised new safety initiatives and strategies to improve safety performance.
- Devised and monitored safety performance metrics to assess and improve safety performance.
Manager of Customer and Baggage Operations
American Airlines
04.2017 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sr. Analyst Regulatory Compliance
American Airlines
01.2014 - 04.2017
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Created dashboards to monitor and track key performance indicators.
- Created data models to support decision-making processes.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Generated standard and custom reports to provide insights into business performance.
- Utilized data visualization techniques to present and explain complex data sets.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Identified patterns and trends in large data sets and provided actionable insights.
- Responsible to interpreting, investigating, and responding to audits/inquires from Senior Leaders and Government agencies.
Education
Bachelor of Science - Technical Management
DeVry University
Irving, TXAssociate of Applied Science - Computer And Information Systems
ITT
Arlington, TXNo Degree - Aircraft Dispatcher
IFOD
Irving, TXSkills
- Business requirements analysis
- Requirements analysis
- Customer service leadership
- Employee training
- Strategic planning
- Process optimization
- Project coordination
- Effective presentation skills
- Solution implementation
- Process improvement
- Training proficiency
- Strategy realignment
- Staff mentoring
- Risk auditing
- Team work and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Team collaboration
- Excellent communication
- Reliability
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Interpersonal skills
- Client relations
- Adaptability
- Troubleshooting
- Agile methodologies
- Project documentation
- Systems analysis
- Analytical skills
- Technical writing
Accomplishments
- Achieved result by completing an algorithm with accuracy and efficiency.
- Achieved result through effectively helping with proper staffing of team members during 16 day operation.
- Supervised team of over 3,000 staff members. Union & Non-Union
- Collaborated with multiple teams in the development of Digital Load Guidance, Lobby Reconfigurations, CSA Mobile App, Airline Partnership and Additional Baggage Scan Points.
- Documented and resolved station plan delivery which led to successful deployment of first airline partner.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ground Ops Delivery Consultant
Southwest Airlines
09.2023 - 03.2025
Safety Management Systems
American Airlines
02.2022 - 09.2023
Field Safety Specialist
American Airlines
12.2020 - 01.2022
Manager of Customer and Baggage Operations
American Airlines
04.2017 - 09.2020
Sr. Analyst Regulatory Compliance
American Airlines
01.2014 - 04.2017
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Computer And Information Systems
ITT
No Degree - Aircraft Dispatcher
IFOD
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