Joel De Santiago
San Antonio
Summary
Dedicated individual with experience in airport operations and logistics management. Skilled in team leadership, problem-solving, and effective communication. I am reliable, dependable and always willing to learn and develop new skills.
Overview
11
11
years of professional experience
Work History
Ramp Supervisor/ Loadplanner
WFS Worldwide Flight Services
09.2018 - Current
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Developed comprehensive training programs for new hires to ensure consistent performance across the team.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors, K-loaders and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Trained new employees in areas such as safety procedures or equipment operation.
- Maintained operational compliance with aviation safety regulations and good practices.
- Supervised day-to-day operations of busy aircraft cargo handling facility.
- Created load plans and performed calculations to prepare for assigned flights.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
- Maintain accurate records of all ramp activities for reporting purposes.
Crewmember/Trainer
McDonald's Fast Food Restaurant
08.2017 - 09.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Customer Service Representative
Apogee Retail LLC
02.2014 - 07.2017
- Participated in ongoing professional development opportunities, staying current with industry best practices for outbound calling success.
- Developed strong relationships with customers through consistent follow-up calls, increasing loyalty and repeat business.
- Overcame objections from potential clients by effectively communicating the types of charities available for donation and how they help.
- Demonstrated excellent time management skills by prioritizing tasks and completing assigned calls within allotted timeframes.
- Provided exceptional customer service during each interaction, fostering positive rapport between the company and its clientele.
- Generated leads and set appointments for charity donors, resulting in increased donor opportunities.
- Enhanced customer engagement through the use of active listening and empathetic communication skills during calls.
- Maintain open communication with dispatchers in order to track on time pick ups.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Assisted staff auditors with quality and assurance monitoring.
Education
High School Diploma -
Chaparral High School
Chaparral, NM06-2013
Skills
- Supervising
- Training and mentoring
- Decision-making
- Customer service
- Verbal and written communication
- Documentation and reporting
- Call center environment
- Transactions and cash handling
- Bilingual English/Spanish
Languages
English
Spanish
Timeline
Ramp Supervisor/ Loadplanner
WFS Worldwide Flight Services
09.2018 - Current
Crewmember/Trainer
McDonald's Fast Food Restaurant
08.2017 - 09.2018
Customer Service Representative
Apogee Retail LLC
02.2014 - 07.2017
High School Diploma -
Chaparral High School
Similar Profiles
William CalocaWilliam Caloca
Forklift Lead Supervisor at WFS Worldwide Flight Services-Miami, FLForklift Lead Supervisor at WFS Worldwide Flight Services-Miami, FL
MOHAMED ELSHAKMOHAMED ELSHAK
Account Manager at WFS Worldwide Flight Services(Etihad/Cathay)Account Manager at WFS Worldwide Flight Services(Etihad/Cathay)
Joanna RamirezJoanna Ramirez
Front Desk Associate at WFS Worldwide Flight ServicesFront Desk Associate at WFS Worldwide Flight Services