Joel Diaz

Stocking

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Maintained compliance with regulatory standards and safety requirements.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Organized work to meet demanding production goals.
• Maintained quality assurance and customer satisfaction objectives.

• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations
• Proficient in operating LAD's (Laundry Advanced Systems) and preforming maintenance checks before, during, and after use.
• Maintained accurate records of completed tasks and processed transactions using company software systems efficiently.
• Applied chemicals, sanitizers and powders safely and correctly.
• Maintained laundry equipment for optimal performance, resulting in reduced downtime and increased productivity.

• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Onboarded new employees with training and new hire documentation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Implemented emergency evacuation drills periodically to familiarize staff with procedures and improve overall preparedness for critical situations.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Analyzed and investigated incidents alongside functional management and security supervisors.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
• Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
• Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
• Developed and implemented customer service policies and procedures.

• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.