Joel Diaz

• Kept bus interiors clean and tidy to provide comfortable passenger environments.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Transported passengers safely along prescribed routes according to tight schedules.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

Provided efficient delivery services for food orders, ensuring timely, accurate, and customer-satisfactory deliveries while adhering to safety and quality standards.

• Kept shop areas neat, clean, and free of safety hazards.
• Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
• Improved customer satisfaction by providing timely and accurate tire and lube services.
• Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
• Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
• Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
• Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.

• Able to work unsupervised
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Opened and closed the office which included making sure all reports are were finished and organized by date and having Microsoft experience
• Helped customers with there personal long belongings, 85% of customers were satisfied with me finding there personal belongings
• Offered exceptional customer service to differentiate and promote the company brand