Joel Diaz
Oklahoma City,OK
Summary
Dynamic Process Associate with proven expertise at Amazon in workflow management and quality assurance. Recognized for enhancing process efficiency and driving business growth through independent problem-solving and effective communication. Skilled in report analysis and inventory management, fostering strong team collaboration to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Process Associate
Amazon
2023.12 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
Sales Associate
Nike Factory Outlet
2019.05 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
High School Diploma -
Santa Fe South
Oklahoma City, OK05.2018
Skills
- Workflow management
- Quality assurance
- Report analysis
- Process flows
- Inventory management
- Feedback implementation
- Business intelligence
Accomplishments
Nike Employee of the Year 2022
Languages
Spanish
Native or Bilingual
Timeline
Process Associate
Amazon
2023.12 - Current
Sales Associate
Nike Factory Outlet
2019.05 - Current
High School Diploma -
Santa Fe South