Joel Diaz
Brooklyn
Summary
Dedicated professional with strong hospitality and customer service skills. Expertise in enhancing customer experiences through effective communication and education on safety protocols in pest control and retail environments. Bilingual in Spanish and English, contributing to diverse clientele satisfaction.
Overview
8
8
years of professional experience
Work History
Exterminator
LIBERTY EXTERMINATION
Brooklyn
02.2024 - Current
- Conducted comprehensive pest inspections and treatments for residential and commercial properties to ensure effective pest management.
- Apply appropriate pest control methods safely and efficiently.
- Educated clients on pest issues and preventive measures to enhance understanding and cooperation.
- Maintained detailed records of treatments and follow-up visits to track pest control progress and client satisfaction.
- Adhere to safety protocols and environmental regulations.
Team Member
TARGET
Staten Island
02.2023 - 12.2025
- Provided excellent customer service in a fast-paced retail environment.
- Guided customers through purchases, product locations, and inquiries, enhancing their shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout for customers.
- Collaborated with team members to achieve daily sales and operational targets, contributing to overall store performance.
- Stocked shelves, organized merchandise, and maintained store cleanliness.
- Supported inventory management and restocking operations.
- Facilitated online order fulfillment and customer pickups.
Porter/Doorman
FIRST SERVICE RESIDENTIAL
Brooklyn
12.2019 - 01.2021
- Greeted residents and managed guest/vendor access to ensure security and comfort.
- Provided concierge services to enhance resident experience, including dry cleaning, directions, reservations, and appointment setting.
- Assisted tenants with issue resolution and coordinated with valet and management.
- Delivered communications to residents, supporting retention efforts and fostering community engagement.
- Enforced property rules and company policies.
- Supported real estate brokers and handled mail/package distribution.
Busser / Bartender / Server / Assistant Manager
BAR BRUNO
Brooklyn
06.2018 - 10.2019
- Cultivated guest relationships to enhance overall dining satisfaction.
- Upsold menu items to increase sales and customer satisfaction.
- Managed POS orders and customer transactions.
- Supported colleagues during peak times to maintain seamless service flow.
- Restocked supplies and trained new team members on service standards.
Porter
FIRST SERVICE RESIDENTIAL
Brooklyn
01.2018 - 04.2018
- Ensured building cleanliness and safety standards met for resident well-being.
- Executed cleaning tasks, including floor care and snow removal, to uphold facility standards.
- Monitored building systems and ensured safety compliance.
- Prepared vacant apartments for new residents.
- Proposed efficiency improvements and supported environmental initiatives to enhance operational effectiveness.
Skills
- Safety compliance
- Record keeping
- Customer Education
- Customer Engagement
- Time management
- Attention to detail
- Team Collaboration
- Effective communication
Timeline
Exterminator
LIBERTY EXTERMINATION
02.2024 - Current
Team Member
TARGET
02.2023 - 12.2025
Porter/Doorman
FIRST SERVICE RESIDENTIAL
12.2019 - 01.2021
Busser / Bartender / Server / Assistant Manager
BAR BRUNO
06.2018 - 10.2019
Porter
FIRST SERVICE RESIDENTIAL
01.2018 - 04.2018