Joel Dotse
Columbus,OH
Summary
Dynamic data technician with proven expertise at Franklin County Office on Aging, skilled in SQL and data analytics. Successfully enhanced workflows and user support through innovative solutions and effective collaboration. Adept at troubleshooting and training, fostering a culture of continuous improvement and efficiency in data management practices.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Data Technician
Franklin County Office on Aging
2024 - Current
- Assisted in data entry and validation processes to ensure accuracy and consistency.
- Supported data collection efforts by organizing and maintaining digital records.
- Learned to utilize data management tools for efficient information retrieval and storage.
- Collaborated with team members to address data discrepancies and improve workflows.
- Contributed to documentation of procedures for streamlined onboarding of new team members.
- Engaged in training sessions to deepen understanding of data handling best practices.
- Assisted in designing and implementing custom data solutions tailored to client needs.
- Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
- Coordinated the FCOA Box Fans program for 2 years
- Worked in collaboration with Franklin County Data Center to develop and implement SharePoint, Power BI and online request form for the Box Fans Program
IT Help Desk Technician Intern
Franklin County Office on Aging
04.2024 - 12.2024
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Assisted with troubleshooting network connectivity problems, enhancing user experience and efficiency.
- Documented common technical issues and solutions in knowledge base to streamline future support efforts.
- Collaborated with IT team to implement system updates, improving overall system performance and security.
- Managed ticketing system to prioritize and resolve user requests efficiently, reducing response times significantly.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
Education
Associate of Science - Cyber Security
Columbus State Community College
Columbus, OHAssociate of Science - Mathematics And Statistics
Lome University
Togo, Lome05.2023
Skills
- SQL query
- Microsoft SQL Server Management
- TCP/IP networking
- Data analytics & normalization
- Python programming Entry level
- Microsoft Office suite
- Website creation and domain registration
- Windows Server Administration
Certification
CCNA Cybersecurity Entry Level
CompTia Tech + trained
CompTia Network + (in progress)
Timeline
IT Help Desk Technician Intern
Franklin County Office on Aging
04.2024 - 12.2024
Data Technician
Franklin County Office on Aging
2024 - Current
Associate of Science - Cyber Security
Columbus State Community College
Associate of Science - Mathematics And Statistics
Lome University