Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Driskell

Tupelo,MS

Summary

Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations.

Overview

Work History

Branch Manager

Sherwin Williams Floor Covering
Tupelo , MS
2024.05 - Current
  • Organized professional development programs for employees at all levels of the organization.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Identified opportunities for process improvement initiatives within the branch.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Resolved escalated customer complaints in a timely manner.
  • Developed strategies to increase customer satisfaction and loyalty.

Operations Manager

Sherwin Williams Floor Covering
Tupelo , MS
2022 - 2024.04
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Created detailed reports on the performance of individual departments within operations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Assistant Manager

Sherwin-Williams Paint Store
Tupelo , MS
2012 - 2022
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Territory Manager - Sales and Service

Valspar, Inc.
Tupelo , MS
2007 - 2012
  • Prepared monthly reports detailing progress towards meeting targets in areas such as revenue growth, margin improvement.
  • Conducted regular regional store visits to ensure compliance with company standards, policies and procedures.
  • Analyzed market data to identify potential opportunities for growth within the region.
  • Developed and implemented sales strategies to increase market share in a designated territory.
  • Ensured all products were stocked at each location according to inventory levels needed for optimal sales success.
  • Provided technical support to customers on product use, installation and troubleshooting issues.
  • Identified new business opportunities through networking with existing clients and prospects.
  • Researched industry trends and competition activities within assigned regions.
  • Gathered competitive intelligence data from the field to assess trends in the marketplace.
  • Managed customer relationships by providing exceptional service, responding to inquiries, resolving complaints and ensuring customer satisfaction.
  • Assisted in developing training materials for frontline staff about products features and benefits.
  • Tracked sales performance against established goals and objectives on a weekly basis.
  • Conducted cold calls to offer services to potential customers.

Salesperson

Nichols Saw Service
Tupelo , MS
1996 - 2007
  • Developed sales strategies and presented sales presentations to clients.
  • Coordinated sales team efforts to achieve quarterly sales targets.
  • Consistently exceeded monthly sales targets by utilizing effective sales strategies.
  • Used diverse sales techniques and persuasive approach to maximize sales success.
  • Sales of industrial cutting tools across Mississippi

Education

High School Diploma -

Tupelo High School
Tupelo, MS
1991-05

Business

Itawamba Community College
Fulton, MS

Skills

  • Process Improvement
  • Operational Reports
  • Financial Oversight
  • Relationship Building
  • Risk Mitigation
  • Expert in risk management
  • Branch Operations Management

Timeline

Branch Manager

Sherwin Williams Floor Covering
2024.05 - Current

Operations Manager

Sherwin Williams Floor Covering
2022 - 2024.04

Assistant Manager

Sherwin-Williams Paint Store
2012 - 2022

Territory Manager - Sales and Service

Valspar, Inc.
2007 - 2012

Salesperson

Nichols Saw Service
1996 - 2007

High School Diploma -

Tupelo High School

Business

Itawamba Community College

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Joel Driskell