Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joel Dunacusky Jr.

Heartland,Tx

Summary

IT professional with 28 years of comprehensive experience in all areas of support. Skilled in a wide range of operating systems, including Windows, Solaris, Linux RedHat, and Juniper OS. Proficient in automation, deployment, and troubleshooting for both Linux systems and networks. Experienced in Python and Shell scripting for automation tasks and Jenkins for deployment processes. Adept at collaborating with cross-functional teams to deliver efficient IT solutions. Eager to broaden IT knowledge and take on new challenges in diverse roles.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sr. IT Analyst

Genuine Parts Company
11.2003 - Current
  • Led an 8-member team as Team Lead
  • Actively maintain and create automation processes using Jenkins for various teams
  • Assist L1-L3 support teams with troubleshooting Sybase/Informix database issues and Linux OS issues
  • Provided advanced support on our in house POS and backend software
  • Maintain and repair Sybase/Informix databases, ensuring optimal performance
  • Create SQL queries for various teams reporting
  • Deploy and configure Informix environments for new installations of company software
  • Create and manage JIRA tickets for development teams as well as maintain Problem and Change records via ServiceNow
  • Analyze code and server logs for new issues being reported
  • Provide solutions to drive down tickets for lower-level support analysts
  • Maintained SOX compliance between all levels of support

IT Analyst III

Genuine Parts Company
01.2014 - 12.2016
  • Provide advanced support and training for lower-level teams on in-house software(s)
  • Create Knowledge Base articles for any new issues reported
  • Troubleshoot POS and backend environment (AR, Inventory) issues
  • These could be related to an issue in Windows, Linux or the database

Store System Rep.

Genuine Parts Company
01.2012 - 12.2014
  • Install and set up Solaris/Linux servers
  • Performed data migration for all new servers
  • Installation of all workstations, printers, switches, routers, scanners and access points
  • Troubleshoot any hardware and software issues the stores may encounter
  • Training on new peripherals and software enhancements
  • Maintained hardware inventory for 60 stores to ensure everything was compliant with company policies

Tier II analyst

Genuine Parts Company
01.2003 - 12.2012
  • Provided Tier II technical support, troubleshooting hardware, software, and network issues for end users
  • Met all MTTA and First call resolution quotas
  • Maintained detailed documentation of support cases and solutions for future reference
  • Consistently achieved high customer satisfaction ratings through effective problem-solving and communication skills

Education

High School Diploma -

Northwest High School
Justin, TX
05-1995

Skills

  • Windows

  • Solaris

  • Linux RedHat

  • Python

  • Shell scripting

  • SQL

  • Jenkins

  • Automation frameworks

  • L1-L3 Support

  • Windows and Linux troubleshooting

  • LAN/WAN troubleshooting

  • POS systems

  • Printers

  • Deployment automation

  • Sybase/Informix

  • Cross-functional collaboration

  • Problem-solving

  • Adaptability

  • Customer Focused

  • Leadership

  • ITIL

  • HDI

  • Business intelligence

  • IT risk management

  • IT service management

  • Data analysis

  • Test planning and documentation

  • Network management

  • Customer support

  • Support documentation

Certification

  • ITIL
  • HDI

Timeline

IT Analyst III

Genuine Parts Company
01.2014 - 12.2016

Store System Rep.

Genuine Parts Company
01.2012 - 12.2014

Sr. IT Analyst

Genuine Parts Company
11.2003 - Current

Tier II analyst

Genuine Parts Company
01.2003 - 12.2012

High School Diploma -

Northwest High School

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Joel Dunacusky Jr.