Joel Dzinotyiwei
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Wealth Planner
EQ-FIN A LIBERTY LIFE Affiliate
01.2019 - Current
- Helping clients with their financial planning needs
- Effectively advising on suitable retirement savings solutions in line with risk tolerance
- Mapping a road map for the financial plans for all age groups taking into account the 5 problems in life;dying too soon, living longer, inflation and taxation, hospitalization as well as dread disease and disability
- Established project goals and objectives by reviewing project initiatives in line with company requirements.
- Assisted clients in making beneficial and strategic decisions regarding investments
Consultant/Sole Entrepreneur
Self-employed
05.2012 - 12.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Branch Manager
African Bank
10.2009 - 04.2012
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Senior Branch Manager
FBC Bank
05.2007 - 03.2008
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
Private Bank Relationship Manager
FBC Bank
05.2003 - 06.2006
- Managed a diverse portfolio of high-net-worth clients, ensuring optimal asset allocation and risk management.
- Streamlined operational processes by implementing advanced technology solutions, improving overall efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving complex financial issues.
- Monitored market trends to identify potential investment opportunities and make informed recommendations.
- Implemented proactive retention strategies that prevented attrition among high-value clientele in competitive markets.
- Negotiated favorable terms on behalf of clients for various financial products such as loans and investments.
- Strengthened client relationships by providing personalized financial advice and tailored investment strategies.
- Mentored junior relationship managers, sharing industry knowledge and best practices for managing client relationships.
- Created financial dashboards to provide insights into key performance indicators.
Private Bank Relationship Manager & Junior Posts
Standard Chartered Bank
12.1992 - 04.2003
- Enhanced customer satisfaction by promptly addressing inquiries and resolving complex financial issues.
- Strengthened client relationships by providing personalized financial advice and tailored investment strategies.
- Ensured compliance with banking regulations by maintaining accurate documentation and conducting regular audits.
- Collaborated with internal teams to deliver comprehensive wealth management solutions for clients'' unique needs.
- Mentored junior relationship managers, sharing industry knowledge and best practices for managing client relationships.
- Assessed clients'' financial goals, risk tolerance levels, and long-term objectives to create personalized strategies that aligned with their needs.
- Contributed to business growth by consistently surpassing revenue targets through diligent sales efforts and exceptional client service skills.
- Coordinated with tax advisors to develop strategic tax planning initiatives that maximized client benefits while adhering to regulatory requirements.
- Implemented proactive retention strategies that prevented attrition among high-value clientele in competitive markets.
- Managed a diverse portfolio of high-net-worth clients, ensuring optimal asset allocation and risk management.
- Fostered a collaborative team environment, working closely with colleagues and specialists to optimize client solutions.
- Complied with established internal controls and policies.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Education
Bachelor of Commerce - Banking, Accounting And Finance
Zimbabwe Open University
Harare, Zimbabwe08.2007
Banking Diploma - Banking And Financial Support Services
Institute of Bankers Zimbabwe
Harare, Zimbabwe08.2000
Skills
- Project Management
- Data Management
- Customer Focus
- Community Education
- Field surveying
- Cost Control
- Risk Mitigation
- Critical Thinking
- Team Leadership and Motivation
- Decision-Making
- Employee Training
- CRM Tracking
- Marketing
- Pricing negotiation
- Client Relations
- Quality Assurance
- Microsoft Office
Accomplishments
Standard Chartered Bank Group-wide Start Challenge Award nominee(2000) for extraordinary service performance within the consumer banking division.
Certification
- Investment Analysis And Portfolio Management, University Of South Africa - 2016
- International English Language Testing System (IELTS), The British Council - 2019
- Regulatory Examination, Financial Planning Institute Of Southern Africa - 2017
- Short Term Business, Insurance Institute Of Zimbabwe - 2002
Timeline
Wealth Planner
EQ-FIN A LIBERTY LIFE Affiliate
01.2019 - Current
Consultant/Sole Entrepreneur
Self-employed
05.2012 - 12.2018
Branch Manager
African Bank
10.2009 - 04.2012
Senior Branch Manager
FBC Bank
05.2007 - 03.2008
Private Bank Relationship Manager
FBC Bank
05.2003 - 06.2006
Private Bank Relationship Manager & Junior Posts
Standard Chartered Bank
12.1992 - 04.2003
Bachelor of Commerce - Banking, Accounting And Finance
Zimbabwe Open University
Banking Diploma - Banking And Financial Support Services
Institute of Bankers Zimbabwe
- Investment Analysis And Portfolio Management, University Of South Africa - 2016
- International English Language Testing System (IELTS), The British Council - 2019
- Regulatory Examination, Financial Planning Institute Of Southern Africa - 2017
- Short Term Business, Insurance Institute Of Zimbabwe - 2002
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