Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joel Everest

Joel Everest

Beaverton,OR

Summary

Experienced in providing career guidance and support, utilizing strategic planning to assist clients in navigating career transitions and advancements. Demonstrated success in fostering client development through goal-setting, resume building, and interview preparation, leading to tangible career progression and professional growth.

Overview

9
9
years of professional experience

Work History

Recruiter Intern

Matriosh
03.2025 - Current
  • Increased candidate placements by developing and maintaining relationships with clients and candidates.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.

Business Development Specialist

Tree House Recovery
09.2024 - 02.2025
  • Expanded client base by identifying and targeting new business opportunities through market research and analysis.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
  • Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.

Enrollment Advisor

University of Phoenix
03.2023 - 06.2024
  • Met or exceeded enrollment and retention goals consistently.
  • Trained and mentored junior enrollment professionals.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • Participated in regional recruitment events, promoting the institution''s offerings and generating interest among attendees.
  • Assisted in the development of comprehensive enrollment plans, focusing on strategic recruitment methods and tactics.

Customer Support Specialist

Apollo Neuroscience
11.2020 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Specialist

Gametime United
08.2019 - 04.2020
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

Sales Advisor

D.S. Services
08.2018 - 08.2019
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.

Sales Representative

T-Mobile
08.2017 - 06.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Sales Consultant

Kay Jewelers
06.2016 - 08.2017
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Education

Master of Science - Industrial And Organizational Psychology

University of Phoenix
12-2025

Bachelor of Science - Psychology

University of Phoenix
01.2022

Skills

  • CRM management skills
  • Team collaboration
  • Customer service
  • Active listening
  • Critical thinking
  • Training and coaching
  • Candidate screening
  • Recruiting and sourcing
  • Administrative skills
  • Time management
  • Recruitment strategies
  • Training and onboarding

Languages

English

Timeline

Recruiter Intern

Matriosh
03.2025 - Current

Business Development Specialist

Tree House Recovery
09.2024 - 02.2025

Enrollment Advisor

University of Phoenix
03.2023 - 06.2024

Customer Support Specialist

Apollo Neuroscience
11.2020 - 10.2022

Customer Specialist

Gametime United
08.2019 - 04.2020

Sales Advisor

D.S. Services
08.2018 - 08.2019

Sales Representative

T-Mobile
08.2017 - 06.2018

Sales Consultant

Kay Jewelers
06.2016 - 08.2017

Master of Science - Industrial And Organizational Psychology

University of Phoenix

Bachelor of Science - Psychology

University of Phoenix

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