Joel Fell
Summary
Dynamic Owner/Operator Truck Driver with a proven track record of zero accidents and exceptional customer service at Self-Employed. Skilled in mechanical troubleshooting and logistics coordination, I enhanced operational efficiency and profitability through effective communication and safety compliance, consistently delivering shipments on time while maintaining rigorous DOT standards.
Hardworking employee enthusiastic about learning amazons field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Talented Truck Driver with good route planning, payment handling and customer service skills. Offering 20 years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need.
Overview
16
16
years of professional experience
Work History
Owner/Operator Truck Driver
Self-employed
01.2018 - Current
- Maintained current Class a CDL with Doubles and tanker endorsement .
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Managed day-to-day business operations.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
Owner
Self Employed
01.2010 - 01.2018
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
General
Mason High School
Mason, MI06-1994
Skills
- Mechanical troubleshooting
- Delivery verification
- Dispatch communication
- Regulatory compliance
- Customer service
- Safety compliance
- Safe driving practices
- Truck loading and unloading
- Logistics coordination
- Effective communication
- Preventive Maintenance
- Load security
- Vehicle inspection
- Freight handling
- DOT compliance
- Recordkeeping and documentation
- Route planning expertise
- Safety management
- Heavy lifting capacity
- Route planning
- Delivery scheduling
- Log updating
- Vehicle maintenance
- Loading and unloading coordination
- Unloading management
- Paperwork coordination
- Hospitality and accommodation
- Pallet jack operation
- Fleet management
Timeline
Owner/Operator Truck Driver
Self-employed
01.2018 - Current
Owner
Self Employed
01.2010 - 01.2018
General
Mason High School
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