Joel Folio
MESA,Arizona
Summary
Customer-oriented Store Manager offering over [Number] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
McDonald's Restaurant
Mesa, AZ
01.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
Event Manager
Sunland Field Services
Phoenix, AZ
06.2008 - 11.2024
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Collaborated with marketing teams to create promotional materials for events.
- Created detailed timelines for the execution of each event.
- Researched potential locations for upcoming events.
- Assisted in developing strategies to increase attendance at events.
- Monitored event budgets to ensure accuracy and efficiency in spending.
- Evaluated event performance metrics against established goals and objectives.
- Oversaw all aspects of event production from conception through completion.
Crew Trainer
AMC Theatres
Phoenix, AZ
08.2005 - 06.2010
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Assisted management in developing strategies to improve customer service standards.
- Encouraged open communication between trainees and management throughout the learning process.
- Maintained up-to-date records of all employees' training progress and certification status.
Education
MBA - Business Administration And Management
Arizona State University
Tempe, AZ02-2023
Skills
- Shift Scheduling
- Retail Inventory Management
- Operations Management
- Store operations oversight
- POS Systems
- Talent Recruitment
- Store Merchandising
- Payroll Management
- Team Development
- Revenue Generation
- Competitor Monitoring
- Promotional planning
- Project Management
- Operational budgeting
- Loss Prevention
- Risk Management
- Employee Training
- Budget Administration
- Partnership Building
- Customer Service Management
- Multitasking and Organization
- Report Generation
- Operational Efficiency
- Employee Terminations
- Bank and Safe Deposits
- Team Leadership
- Strategic thinker
- Operations
Certification
- ASM
- BSM
- SERV SAFE GOOD UNTELL 2026
- EMP
- AOL
- FIST AID
- CPR
Timeline
Store Manager
McDonald's Restaurant
01.2024 - Current
Event Manager
Sunland Field Services
06.2008 - 11.2024
Crew Trainer
AMC Theatres
08.2005 - 06.2010
MBA - Business Administration And Management
Arizona State University