Joel Folio
Gila Bend,AZ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Opps Manager
360 Communities llc
Mesa, AZ
05.2018 - 09.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Initiated new projects that resulted in increased productivity across all departments.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
On Site Manager
AZ Department of Corrections, Eyman Complex
Florence, AZ
05.2012 - 04.2017
- Monitored inventory levels and placed orders as needed.
- Analyzed sales trends and prepared reports accordingly.
- Performed periodic maintenance checks on equipment used by staff members.
- Managed all administrative tasks including payroll processing, invoicing.
- Assigned work and monitored performance of project personnel.
- Evaluated employee performance regularly through appraisals and one-on-one meetings.
- Developed and implemented strategies to enhance customer satisfaction.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training and teambuilding activities.
Education
MBA -
Arizona State University
Tempe, AZ10-2024
Skills
- Workforce Management
- Policy Implementation
- Business Administration
- Strategic Planning
- Expense Tracking
- Complex Problem-Solving
- Cross-functional team management
- Salesforce Management
- Lead Generation
Certification
- bsm
- asm
- sev safe
Timeline
Opps Manager
360 Communities llc
05.2018 - 09.2024
On Site Manager
AZ Department of Corrections, Eyman Complex
05.2012 - 04.2017
MBA -
Arizona State University