JOEL FRANCISCO
Miami,FL
Summary
HR leader with extensive experience at Kaseya US Sales LLC, driving employee engagement and retention through strategic policy development and effective employee relations. Proven ability to enhance operational efficiency and compliance by leveraging HRIS technology and fostering a positive workplace culture. Skilled in performance management and adept at resolving complex HR challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Manager, HR North America
Kaseya US Sales, LLC
Miami, FL
02.2024 - Current
- Coordinated regional HR operations across US and Canada, ensuring alignment with local labor laws and company policies.
- Managed team of 3 to 5 HR professionals, streamlining processes to enhance operational efficiency.
- Supervised employee relations function, facilitating timely resolution of issues and fostering positive workplace culture.
- Assisted in implementation of new global HRIS, enhancing data management.
- Oversaw launch of two technological platforms integrated with HRIS.
HR Manager
Kaseya US Sales, LLC
Miami, Florida
04.2023 - Current
- Developed and implemented HR strategies to improve employee engagement and retention.
- Collaborated with leadership to align HR initiatives with business objectives.
- Managed employee relations to enhance workplace culture and address employee concerns.
- Ensured compliance with labor laws and industry standards in HR practices.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Prepared reports on recruitment activities, turnover rates, and absenteeism trends to inform strategic HR decisions.
- Collected insights from exit interviews to inform retention strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Provided HR consultation services to leadership and department heads.
HR Generalist
Kaseya US Sales, LLC
Miami, FL
01.2022 - Current
- Managed employee onboarding and orientation programs for new hires.
- Coordinated employee relations initiatives to foster a positive workplace culture.
- Investigated complaints of discrimination or harassment within the workplace.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Conducted exit interviews to collect feedback for enhancing retention strategies.
- Processed payroll and maintained accurate employee records in HRIS systems.
- Assisted in developing company policies and procedures for HR functions.
- Partnered with senior HR team to communicate company standards and policies.
- Established and generated various reports to verify HR compliance.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Developed and documented HR procedures to streamline processes and ensure policy compliance.
Director - Human Resources
Platinum Group Security
Miami, USA
01.2013 - Current
- Full HR generalist management for a multi-million dollar private security firm with over 1000 employees.
- Managed HR operations, training, compensation, benefits, payroll administration, and safety for over 1000 employees.
- Advise all levels of management on critical employment decisions, complex employee relations, compensation, performance management, anti-harassment, business conduct, terminations, HR policies, procedures and practices to reduce legal exposure.
- Established and restructured HR operations through lean process management, standardizing processes to enhance operational efficiency.
- Developed employment policies and training programs to prepare employees for long-term assignments, reduce turnover, and support management in maintaining a 2% reduction in overtime from 2018 through 2019.
- Oversee two to four active recruiters to ensure open positions are filled in a timely manner that is consistent with company needs, federal, state and local guidelines while efficiently securing the best and most qualified applicants for open positions.
- Increased employee approval ratings for conflict resolution by facilitating open communication between employees and management, and conducting or delegating necessary investigations.
- Assisted with improving company culture to foster an inclusive and positive working environment where employees are comfortable addressing issues and concerns with their supervisors, managers and HR.
- Conducted necessary field and in-house training according to current industry and social trends.
- Reduced the company unemployment burden by 0.1% every year from 2014 onwards by developing an employee evaluation program, executing documentation policies and exit interviews to improve employee retention.
- Act as a day-to-day resource to employees and management regarding Platinum Group Security policies, procedures and programs including their interpretation and administration.
Education
Bachelor of Arts - Sociology, History
University of Florida
Gainesville, FL01-1995
Skills
- Employee lifecycle management
- Performance evaluation
- Employee relations
- HR policy management
- Onboarding
- Compliance management
- Risk management
- ADP HRIS
- Oracle HCM: Core HR
- Greenhouse ATS
- BambooHR
- Citrix WinTeam
- Information Management & Technology
- MS Office Suite
- Record Management
Websites
Certification
- Society for Human Resource Management Certified Professional (SHRM-CP), Miami, FL, 01/01/21
- SHRM-CP
Degree
BA
Affiliations And Memberships
Society for Human Resource Management, Member (SHRM), 01/01/20
Core Hr Qualifications
- Human Resources Generalist
- Data Analysis
- HR Policy Development and Administration
- Record Management
- Performance Management
- Project Management
- Employee Relations and Retention
- Safety, Risk Management & Assessment
- Information Management & Technology
- Conflict Resolution
- Investigation
- Staff Training & Development
- On-boarding
- Regulatory Compliance
Timeline
Sr. Manager, HR North America
Kaseya US Sales, LLC
02.2024 - Current
HR Manager
Kaseya US Sales, LLC
04.2023 - Current
HR Generalist
Kaseya US Sales, LLC
01.2022 - Current
Director - Human Resources
Platinum Group Security
01.2013 - Current
Bachelor of Arts - Sociology, History
University of Florida