Joel Genavia
Rsstaurant Manager
Kailua Kona,HI
Summary
Assistant General Manager for Fish Hopper LLC with 27 years with the same company from held all positions including training from all positions serving and training servers, bartending
host, food run, greeter
banquet and all groups pricing
handling all payments and deposits transactions
Handling all disciplinary and terminations with employees and managers, hiring and doing all schedules from all positions up to
Work History
Assistant General Manager
Fish Hopper Restaurant Kona
05.2007 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits
- Motivated, trained, and disciplined employees to maximize performance
- Resolved problems promptly to elevate customer approval
- Managed team schedule with eye for coverage needs and individual strengths
- Mentored and motivated team members to achieve challenging business goals
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Analyzed customer feedback data to identify areas of improvement and develop solutions
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Interacted well with customers to build connections and nurture relationships
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Reported issues to higher management with great detail
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Managed budget implementations, employee evaluations, and contract details
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Server
Outriger Keauhou
11.2008 - 03.2010
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Answered customers' questions, recommended items, and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Restaurant Manager
Fish Hopper Restaurant Monterey
03.2005 - 05.2007
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Managed staff schedules and maintained adequate coverage for all shifts
Server
Fish Hopper Restaurant Monterey
03.1996 - 03.2005
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Increased sales significantly by upselling higher-end products to customers
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Checked guests' identification before serving alcoholic beverages
- Inspected dishes and utensils for cleanliness
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Processed orders and sent to kitchen employees for preparation
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Served food and beverages promptly with focused attention to customer needs
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust
- Explained menu items and suggested appropriate options for food allergy concerns
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Set positive tone for entire dining experience as first point of contact for incoming guests
Server
Sardine Factory Restaurant
11.1994 - 03.2000
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
03.1988
Academics
Skills
- Company Standards Enforcement
- Employee Discipline
- Banquet events
- Morale Improvement
- Corrective Actions
- Safety and Security Enforcement
- Customer Relationship Management
- Aloha POS
- Personnel Scheduling
- Dining Room Management
- Cash Register Operations
- Customer Retention
Certification
CPR certified From Pro Service payroll company
Accomplishments
CPR Certified from Pro Service Company
Management Training Harassment Certified
Overview
29
29
years of professional experience
1
1
Certificate
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