JOEL GÓES
Kissimmee,FL
Summary
Skilled facilities manager with extensive experience in overseeing building operations and maintenance. Proven ability to enhance operational efficiencies, reduce costs, and improve workplace environments, leading to increased employee performance. Strong leadership and project management skills, successfully guiding cross-functional teams to achieve organizational goals while ensuring compliance with health and safety standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations
J&S Quality Services - Transport Division
, California
01.2017 - 12.2023
- Achieved revenue growth of 262% over three years.
- Maintained budgeting documents for accurate tracking of expenses.
- Ensured compliance with applicable laws, regulations, and industry standards.
- Expanded vendor network through collaborative procurement processes.
- Increased customer base by 80% within five years.
- Maintained high customer satisfaction, leading to strong referral rates.
- Hired and retained qualified drivers critical to drive-away business success.
- Conducted daily follow-ups with drivers and customers to resolve quality issues.
- Developed standard operating procedures (SOPs) to streamline operations and ensure compliance with regulations.
- Implemented effective work procedures to enhance driver-customer communication during pickups and deliveries.
Director of Operations
J&S Quality Services - Mats Division
, Utah
12.2013 - 11.2017
- Streamlined procurement processes, achieving 32% improvement in raw material acquisition efficiency.
- Negotiated contracts with suppliers to secure best value pricing options.
- Monitored inventory levels to maintain adequate stock availability.
- Implemented Six Sigma methodology to eliminate waste and enhance production quality.
- Created policies and procedures to improve workflow efficiency.
- Coached team members daily, reducing turnover by 40% and enhancing morale.
- Resolved customer service issues promptly, fostering trust among clients.
- Ensured compliance with regulations and industry standards throughout operations.
Plant Facility Manager
G&K Services
, Utah/California
01.2000 - 12.2013
- Achieved 100% on-time delivery for 18 daily routes, increasing customer retention and securing new contracts.
- Established new vendor relationships, enhancing productivity and quality through effective procurement processes.
- Enhanced team productivity and quality through leadership, training, and open communication on goals.
- Facilitated resolutions for sensitive employee matters while overseeing budgeting and labor management.
- Developed cost-effective purchasing strategies, maintaining supplier relations and evaluating spending operations.
- Acted as Safety Chairman; trained staff and implemented safety rules to reduce workplace hazards.
- Conducted regular facility inspections to identify risks, ensuring compliance with safety regulations.
- Managed maintenance of facility equipment, prioritizing routine tasks to maintain operational excellence.
Education
Master of Business Administration -
University of Phoenix
Sacramento, CA03-2011
B.A. - Business Administration
University of Sorocaba
BrazilSkills
- Windows, MAC OS X; Microsoft Office Tools such as Excel, Word, and PowerPoint
- Vendor negotiation
- Budget management
- Vendor management
- Facility maintenance
- Regulatory compliance
- Inventory control
- Safety training
- Operational efficiency
- Procurement strategies
- Process improvement
- Risk assessment
- Strategic planning
- Building maintenance
- Planning and scheduling
- Supplier contracts management
- Service planning and scheduling
- Facility updating
- Contract management
- Leadership skills
- Preventive Maintenance
Certification
Effective Practices for Sourcing, Purchasing, and Procurement, Special Training in Production Management, Target Selection (Hiring Process), Financial Training, Six Sigma, Ethical Conduct, General Industry Safety and Health (OSHA), and Enterprise Resource Planning.
Languages
Fluent in English, Spanish & Portuguese.
Languages
Portuguese
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Director of Operations
J&S Quality Services - Transport Division
01.2017 - 12.2023
Director of Operations
J&S Quality Services - Mats Division
12.2013 - 11.2017
Plant Facility Manager
G&K Services
01.2000 - 12.2013
Master of Business Administration -
University of Phoenix
B.A. - Business Administration
University of Sorocaba
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