Joel Gilmore
New Caney,Texas
Summary
Accomplished business owner and skilled mobile mechanic with a proven track record at Briggs Equipment, enhancing customer satisfaction and retention through exceptional service and efficient operations management. Expert in relationship building and mechanical troubleshooting, I've significantly reduced vehicle downtime and streamlined repair processes, demonstrating a unique blend of technical proficiency and interpersonal skills.
Overview
26
26
years of professional experience
Work History
Owner
Forklifts & Golf Cars
06.2013 - 03.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mechanical troubleshooter
- Ordered, delivered and installed parts
Mobile Mechanic
Briggs Equipment
10.2005 - 06.2013
- Reduced vehicle downtime for clients by performing accurate diagnostics and prompt repairs.
- Performed preventative maintenance tasks, decreasing breakdowns and extending service life.
- Maintained a clean and organized mobile workspace, ensuring the safety of both clients and fellow technicians.
- Provided exceptional customer service, addressing inquiries and resolving concerns in a professional manner.
- Collaborated with team members to troubleshoot complex mechanical problems, improving overall efficiency.
- Streamlined repair processes by staying up-to-date with industry best practices and emerging technologies.
- Utilized advanced diagnostic tools to pinpoint issues swiftly, reducing labor time spent on each job.
- Ordered, delivered and installed parts.
Mobile Mechanic
Toyotalift of Houston
04.1998 - 10.2005
- Reduced vehicle downtime for clients by performing accurate diagnostics and prompt repairs.
- Performed preventative maintenance tasks, decreasing breakdowns and extending service life.
- Streamlined repair processes by staying up-to-date with industry best practices and emerging technologies.
- Maintained a clean and organized mobile workspace, ensuring the safety of both clients and fellow technicians.
- Collaborated with team members to troubleshoot complex mechanical problems, improving overall efficiency.
- Increased repeat business by establishing strong relationships with customers through excellent communication skills.
- Enhanced customer satisfaction by providing timely and efficient mobile mechanic services.
- Optimized inventory management for mobile unit, minimizing stock shortages and reducing costs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Disassembled defective parts to make proper repairs.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
High School Diploma -
Splendora High School
Splendora, TX05.1971
Skills
Clean driving record
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Operations Management
Bidding processes
Customer Service
Scheduling
Inventory Management
Customer Retention
Timeline
Owner
Forklifts & Golf Cars
06.2013 - 03.2024
Mobile Mechanic
Briggs Equipment
10.2005 - 06.2013
Mobile Mechanic
Toyotalift of Houston
04.1998 - 10.2005
High School Diploma -
Splendora High School
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