Joel Gomez
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Median Media
11.2020 - Current
- Managed a team of automotive photographers, providing leadership, guidance, and training to ensure high-quality photography output
- Developed and implemented photography standards, guidelines, and best practices to maintain consistent quality across the organization
- Oversaw scheduling and assignment distribution to meet production goals and timelines
- Utilized Google sheets to streamline data collection and ensure data accuracy of the dealerships inventory.
Automotive Photographer
Median Media
11.2019 - 11.2020
- Conducted on-site photography sessions to capture high-quality images of vehicles for the dealership's inventory
- Collaborated with dealership staff to ensure the preparation and staging of vehicles for photography sessions
- Employed techniques to capture appealing angles, highlighting the features of each vehicle
- Maintained strong client relationships and received positive feedback for exceptional photography services.
E-Commerce Operations Specialist
Medical Equipment Dynamics
09.2018 - 09.2019
- Managed end-to-end order fulfillment process, ensuring accuracy, timeliness, and customer satisfaction
- Monitored inventory levels and collaborated with suppliers to maintain optimal stock levels
- Created and optimized product listings on e-commerce platforms, including compelling product descriptions, images, and pricing
- Conducted market research to identify trends, competitive pricing, and customer preferences
- Resolved customer inquiries and complaints in a timely and professional manner, providing exceptional customer service
- Collaborated with cross-functional teams, including warehouse, logistics, and customer service, to ensure seamless operations and order management.
Tier 1 Help Desk
IT Works
09.2016 - 12.2017
- Assisted clients in resolving their issues by generating technical troubleshooting tickets using both telephone communication and the company's CRM software
- Maintaining accurate records of customer inquiries, troubleshooting steps, and solutions delivered; reducing resolution time
- Developed and implemented new customer-oriented policies to enhance customer satisfaction
- Communicated technical information to both technical and non-technical customers
- Managed and monitored internal help desk ticketing system
- Effectively addressed customer inquiries and technical issues received through various channels such as tickets, email, or telephone, ensuring prompt and efficient responses within the agreed upon Service Level Agreement (SLA).
Skills
Microsoft Office Suits
Google Suits
Technical troubleshooting
Client Relationship Management
Ticket management
Project Management
Team Training
Operating system installation
Territory Management
CRM Software
HTML/CSS/JavaScript
Certification
Google IT Support Professional Certificate, Coursera, 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
Median Media
11.2020 - Current
Automotive Photographer
Median Media
11.2019 - 11.2020
E-Commerce Operations Specialist
Medical Equipment Dynamics
09.2018 - 09.2019
Tier 1 Help Desk
IT Works
09.2016 - 12.2017