Summary
Overview
Work History
Education
Skills
Timeline
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Joel Gonzalez

Bronx,NY

Summary

Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate who is successful at managing multiple priorities with a positive attitude who is willing to take on added responsibilities to achieve team goals.

Overview

7
7
years of professional experience

Work History

Offsite Patient Generalist

Medrite Special Projects
07.2023 - 01.2024
  • Setup and teardown/cleanup workstations at day's end.
  • Greet and direct guests (offer coffee, water, and prepare it for guests if needed).
  • Register visitors upon arrival
  • Create name badge.
  • Badge visitors entering and leaving the facility.
  • Greet guests as they arrive for vaccinations, swabs, and/or health screenings.
  • Distribute hygiene products, food, and other necessities to patients and clients.
  • Assist with meal delivery, setup, and breakdown, and supply guests with snacks.
  • Utilize materials efficiently with minimal waste.
  • Respect and safeguards the confidentiality of guest-related information.
  • Maintain a positive working atmosphere.
  • Assist in planning guests' travel and relocation.
  • Create an even interval of appointments and collaborating with the site manager
  • Monitor appointments and work with guests.
  • Assist with the unboxing of orders and the distribution of supplies to each floor.
  • Receive deliveries.
  • Manage incoming email.

Call Center Representative

NYC 311 Call Center
03.2022 - 07.2022
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Sales Associate/Overnight

Banana Republic Republic Factory
11.2021 - 03.2022
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assess customers needs and provide assistance and information on product features.
  • Go the extra mile" to drive sales by actively seeking out customers in the store.
  • Remain knowledgeable on products offered and discuss available options.
  • Contribute to team effort by accomplishing related results as needed.
  • Follow all the register-related internal procedures.
  • Maintain a long-term relationship with customers so you are representing the store in a positive manner.
  • Notify customer for preferred sales and future merchandise of potential interest.
  • Keep the store well organized by ensuring the right stock is in the right place at the right time (storage, inventories, etc.)

Sales Associate/Overnight Stocker

UNIQLO
11.2018 - 03.2020
  • Stocks, rotates, and stores general merchandise and/or food
  • Ensures that all merchandise is fully stocked.
  • Maintains display signage for all products
  • Creates labels and/or applies merchandise sales tags to items
  • Ensures all product labels and price tags are clear and visible.
  • Handles damaged goods and spoiled products in accordance with company policies and procedures.

General Counselor

Camp Twelve Trails
06.2017 - 08.2017
  • Ensure the safety and engagement of children in assigned group;
  • Provide assistance with homework and encourage academic progress;
  • Plan and facilitate purposeful and engaging activities and group projects that complement the program's thematic or project-based agenda;
  • Facilitate recreational activities
  • Work constructively with partners and other colleagues; communicate regularly with supervisory staff.
  • Serve as a positive role model and uphold professional behavior.
  • Record and maintain daily attendance records of group participants using methods prescribed by the Program Director.

Education

High School Diploma -

Facing History School
New York, NY
01.2018

Skills

  • Schedule Coordination
  • Problem-Solving
  • Teamwork
  • Multitasking
  • Communication
  • Organization
  • Creativity
  • Adaptability

Timeline

Offsite Patient Generalist

Medrite Special Projects
07.2023 - 01.2024

Call Center Representative

NYC 311 Call Center
03.2022 - 07.2022

Sales Associate/Overnight

Banana Republic Republic Factory
11.2021 - 03.2022

Sales Associate/Overnight Stocker

UNIQLO
11.2018 - 03.2020

General Counselor

Camp Twelve Trails
06.2017 - 08.2017

High School Diploma -

Facing History School

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Joel Gonzalez