Joel Gonzalez
Farmington,CT
Overview
2025
2025
years of professional experience
Work History
Battery Technician
AAA
- Established strong relationships with vendors and suppliers, negotiating competitive pricing on parts while maintaining a keen focus on product quality.
- Conducted extensive research on emerging battery technologies, keeping the company informed of advancements relevant to its offerings.
- Increased customer satisfaction by providing timely and comprehensive technical support for all battery-related inquiries.
- Improved safety protocols within the workplace, resulting in a significant reduction in accidents related to battery handling and disposal.
- Enhanced battery performance by conducting thorough diagnostic tests and implementing necessary repairs.
Lead Driver
AAA
Hartford, CT
06.2013 - Current
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Developed strong relationships with dispatchers and supervisors for seamless coordination of daily tasks.
- Implemented team-building activities that fostered a positive work environment among fellow drivers and support staff.
Tow Truck Driver
AAA
Hartford, CT
06.2013 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
Senior Driver
AAA
Hartford, CT
06.2013 - Current
- Reduced fuel costs with strategic route planning and efficient vehicle maintenance practices.
- Improved on-time delivery rates by optimizing driving routes and implementing efficient scheduling practices.
- Implemented an organized documentation system for tracking hours of service logs, maintenance records, and delivery receipts.
- Developed strong relationships with customers through friendly interactions during deliveries, fostering repeat business opportunities.
- Trained new drivers on company policies, route optimization techniques, and safe driving habits, increasing overall team efficiency.
Lead Technician
Town Fair Tire
East Hartford, CT
08.2008 - 04.2013
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Education
Madison Park High School
Boston, MA06.1998
Skills
- Battery Storage
- Battery Replacement
- Battery Installation
- Battery testing
- Battery Transportation
- Battery Disposal
- Battery Racking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Salesforce
Moving calls and helping driver clear the right way and troubleshooting on the supervisor phone
Microsoft exchange
Sending out emails to my supervisor and receiving
Timeline
Lead Driver
AAA
06.2013 - Current
Tow Truck Driver
AAA
06.2013 - Current
Senior Driver
AAA
06.2013 - Current
Lead Technician
Town Fair Tire
08.2008 - 04.2013
Battery Technician
AAA
Madison Park High School