Joel Gonzalez
Hialeah,FL
Summary
Skilled Plumber Technician with a proven track record at Joe Cole Plumbing, enhancing client retention through exceptional communication and high-quality workmanship. Expert in pump installation and diagnosing complex plumbing issues, I've successfully managed multiple projects, significantly reducing callbacks by implementing durable solutions. My approach prioritizes customer satisfaction and technical skill development, ensuring both efficiency and revenue growth.
Overview
29
29
years of professional experience
Work History
Plumber Technician
Joe Cole Plumbing
04.2019 - 11.2024
- Served as a reliable point-of-contact for clients during the entire project lifecycle from consultation to post-installation follow-ups ensuring customer satisfaction at every stage.
- Provided cost-effective solutions by recommending energy-efficient upgrades for clients'' plumbing systems.
- Developed detailed proposals that outlined project scope, timeline, materials required, and estimated costs to effectively communicate expectations to clients.
- Managed multiple concurrent projects while prioritizing tasks based on urgency levels ensuring timely delivery and customer satisfaction.
Plumber Technician
Aurora Plumbing
01.1996 - 08.1999
- Delivered high-quality workmanship while meeting strict deadlines for both routine maintenance tasks and emergency repairs.
- Troubleshot diverse plumbing problems to accurately diagnose the root cause before commencing repairs.
- Reduced callbacks for repairs by performing thorough diagnostics and implementing long-lasting fixes.
- Mentored junior technicians to improve their technical skills, fostering a positive work environment focused on professional development.
- Increased client retention through exceptional communication skills, explaining complex issues in a clear and concise manner.
- Completed complex plumbing installations for residential and commercial clients, resulting in increased revenue for the company.
Education
GED -
Miami Senior High School
Miami, FL05-2006
Skills
- Pump installation
- Brazing and soldering
- Gas line repair
- Pipe installation
- Drain cleaning
- Plumbing code compliance
- Valve replacement
- Sewer line inspection
- Waste disposal systems
- Estimating costs
- Equipment calibration
- Pressure regulation
- Leak detection
- Fixture repair
- Backflow testing
- Preventative maintenance
- Water heater maintenance
- Pipe cutting
- Pipe welding
- Pump maintenance
- Pressure testing
- Fixture installation
- Ventilation systems
- Clogged drain repair
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Plumber Technician
Joe Cole Plumbing
04.2019 - 11.2024
Plumber Technician
Aurora Plumbing
01.1996 - 08.1999
GED -
Miami Senior High School
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