Joel Gover

• Completed on-time deliveries by choosing best and most efficient routes.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Delivered packages to customer doorsteps and business offices.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Maintained organized, clean and professional vehicle to protect company reputation with customers.

Worked from Home Furnishing Consultant to Professional in one year from start of employment. Guide customers through their experience of selecting and matching home furnishings to the décor of their home and personal needs and likes. Also trained in fitting the best mattress for the customer to ensure the best nights sleep. Run credit applications for customers on computer. All sales are done from the sales floor with Surface based tablets. I was also safety captain which means I oversee all safety standards within the store and ensure staff members and customers alike remain in a safe shopping and selling environment. Report back to the corporate office with any safety issues or accidents that may occur. Attend training courses to stay up to date on new trends in bedding and furniture in the industry.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Orchestrated positive customer experiences by overseeing every area of restaurant and bar operations.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Set clear expectations and created positive working environment for employees.
• Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
• Limited portion sizes and used garnishes to control food costs.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Led and directed team members on effective methods, operations and procedures.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Prepared for and executed new menu implementations.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Carefully interviewed, selected, trained and supervised staff.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Reconciled cash and credit card transactions to maintain accurate records.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Logistics and Advertising Maintained a safe working and guest environment to reduce the risk of injury and accidents. Oversaw all kitchen operations and also did most of the cooking. Developed, implemented and managed business plans to promote profitable food and beverage sales. Skillfully interacted with external vendors to obtain the best quality in pricing and product. Conducted timely performance evaluations for all front of house staff.

• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Approved regular payroll submissions for employees.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Achieved above average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
• Monitored expenditures to mitigate risk of overages.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.

• Worked with Fire Chief and Asst. Chief on day to day operations for the shift ahead.
• Trained fire department personnel In handling emergency calls when that came in on the alarm phone from area residents on how to keep calm and get all information needed for efficient response to all emergencies. Prepare activity reports listing fire call locations, actions taken, fire types and probable causes, damage estimates, and situation dispositions. Evaluate performance of assigned firefighting personnel. Planned logistics for station duties and out of station duties such as fire inspections, hydrant maintenance. Pre- incident planning. Assess nature and extent of fire, condition of building, danger to adjacent buildings, and water supply status to determine crew or company requirements. Instruct and drill fire department personnel in assigned duties, including firefighting, medical care, hazardous materials response, fire prevention, and related subjects. Inspect and test new and existing fire protection systems, fire detection systems, and fire safety equipment to ensure that systems are operating properly. Recommend personnel actions related to disciplinary procedures, performance, leaves of absence, and grievances. Present and interpret fire prevention and fire code information to citizens' groups, organizations, contractors, engineers, and developers. Direct firefighters in station maintenance duties, and participate in these duties. Attend in-service training classes to remain current in knowledge of codes, laws, ordinances, and regulations. Evaluate fire station procedures to ensure efficiency and enforcement of departmental regulations. Supervise and participate in inspection of properties to ensure that are in compliance with applicable fire codes, ordinances, laws, regulations, and standards. Provide emergency medical services as required, and perform light to heavy rescue functions at emergencies.