Saul Gallardo
Seattle,WA
Summary
Experienced Reservation Agent with a background in customer service and quality assurance. Proven ability to resolve member complaints and enhance satisfaction through effective problem-solving. Skilled in time management and payment processing, consistently delivering results in fast-paced environments. Seeking to transition into leadership position.
Overview
9
9
years of professional experience
Work History
Reservation Agent
Costco Travel
Issaquah, WA
11.2024 - Current
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Resolved guest complaints by providing exceptional customer service.
- Provided customers with information on hotel services, amenities, and packages.
- Answered inbound calls and responded to customer inquiries regarding reservations.
Technician
Plastic Express, Inc
Kent, WA
02.2021 - 11.2024
- Inventory Maintenance.
- Product quality inspection.
- Vehicle inspections and maintenance.
Clerk
Oreily's Auto Parts
Pasco, WA
09.2019 - 01.2021
- Research vehicle components.
- Order parts.
- Parts installer
Sales Representative
Spectrum
Kennewick, WA
04.2017 - 09.2019
- Working with clients to assess needs on a case-by-case basis.
- Performed outstanding customer service.
- Answered inquiries from prospective customers regarding features of products and services offered.
Quality Inspector
Thyssenkrupp Aerospace
Kent, WA
11.2015 - 09.2016
- Inspected and tested products to ensure compliance with quality standards.
- Collaborated with other departments on improvement projects related to quality assurance initiatives.
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
- Checked product accuracy against blueprints and drawings.
Education
High School Diploma -
Auburn Senior High School
Auburn, WA01-2011
Skills
- Travel Bookings
- Customer Service and Satisfaction
- Time Management
- Problem-solving
- Payment Processing
- Bilingual Communication Skills (Spanish)
Timeline
Reservation Agent
Costco Travel
11.2024 - Current
Technician
Plastic Express, Inc
02.2021 - 11.2024
Clerk
Oreily's Auto Parts
09.2019 - 01.2021
Sales Representative
Spectrum
04.2017 - 09.2019
Quality Inspector
Thyssenkrupp Aerospace
11.2015 - 09.2016
High School Diploma -
Auburn Senior High School
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