JOEL GUERRA
Cape Coral FL
Summary
Dedicated professional with proven expertise in enhancing customer satisfaction and team collaboration. Skilled in problem-solving and effective communication, ready to contribute to improved service delivery and team performance.
Overview
3
3
years of professional experience
Work History
CLEANING WINDOW AND POWER WASHING
SABRINA WINDOS CLEANING
Cape Coral
09.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Introduced innovative ideas and solutions that improved team performance and outcomes.
- Achieved high customer satisfaction by resolving issues with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Enhanced customer satisfaction by developing creative solutions to challenges.
PART SALE MANAGER
AutoZone
Cape Coral
01.2025 - 09.2025
- Managed daily operations of store to ensure efficient service delivery.
- Trained and mentored staff on product knowledge and customer interactions.
- Developed schedules for team members, ensuring optimal coverage during peak hours.
- Resolved customer complaints promptly, contributing to high satisfaction levels.
- Implemented merchandising strategies that enhanced product visibility and supported sales growth.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
Construction Worker Assistant
GOT TALENT
Cape Coral
08.2024 - 11.2024
- Facilitated skilled workers by providing tools and equipment promptly.
- Coordinated organization of construction materials and tools on job sites to enhance workflow.
assitant screen and metal
Wild West Security Shutters
Cape Coral
06.2023 - 07.2024
- Managed customer inquiries regarding security shutter products, ensuring timely and accurate responses.
- Assisted in coordinating security shutter installations for residential and commercial clients.
- Managed customer inquiries and provided detailed product information to ensure satisfaction.
- Organized and maintained inventory of security shutters and related materials effectively.
Education
High School Diploma -
Eugenio Maria De Hostos
Cuba 07-2011
Skills
- Surface cleaning techniques
- Inventory management
- Process optimization
- Team collaboration
- Conflict resolution
- Customer service
Languages
English
Professional
Spanish
Full Professional
Timeline
CLEANING WINDOW AND POWER WASHING
SABRINA WINDOS CLEANING
09.2025 - Current
PART SALE MANAGER
AutoZone
01.2025 - 09.2025
Construction Worker Assistant
GOT TALENT
08.2024 - 11.2024
assitant screen and metal
Wild West Security Shutters
06.2023 - 07.2024
High School Diploma -
Eugenio Maria De Hostos