Joel Gutierrez
Mathis,TX
Summary
Dynamic Insurance Customer Service Representative with proven expertise at Woodmen Life, excelling in complaint handling and client education. Recognized for enhancing customer satisfaction through active listening and meticulous attention to detail. Proficient in data entry and documentation, ensuring accurate records while processing policy updates efficiently.
Professional with significant expertise in customer service within insurance industry. Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information. Strong focus on collaboration and achieving results, adapting seamlessly to changing demands. Skilled in policy management, claims processing, and maintaining high levels of customer satisfaction. Reliable team player with excellent communication and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Insurance Customer Service Representative
Woodmen Life
02.2021 - 02.2025
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Concrete Laborer/Concrete Finisher
DIG Construction
01.2012 - 01.2021
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
- Assisted with installation of steel and anchor bolts to reinforce concrete.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
- Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
- Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
- Routinely lifted and moved items weighing up to 100 pounds.
- Trained new laborers in crew processes and safety behaviors.
- Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
- Increased productivity through effective teamwork while carrying out tasks like grading surfaces, setting up formwork, or placing rebar reinforcements.
- Assisted in accurate measurements for concrete placement, guaranteeing precise dimensions and alignment.
Education
High School Diploma -
Mathis High School
Mathis, TX05-2011
Skills
- Organization
- Complaint handling
- Client education
- Trade policy
- Customer service
- Active listening
- Attention to detail
- Decision-making
- Records management
- Reporting skills
- Documentation skills
- Data entry
Timeline
Insurance Customer Service Representative
Woodmen Life
02.2021 - 02.2025
Concrete Laborer/Concrete Finisher
DIG Construction
01.2012 - 01.2021
High School Diploma -
Mathis High School
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