Summary
Overview
Work History
Education
Skills
Accomplishments
Social gatherings
Timeline
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Joel Guzman

New York,NY

Summary

Highly capable Campus Safety Officer with strong knowledge and expertise in security services field. Excellent security management and communications skills leading to mutually beneficial relationships with campus management, students and surrounding community. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

School Safety Officer

NYPD School Safety
New York, NY
01.2020 - 04.2022
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Notified police, fire department and emergency services of on-campus incidents.
  • Documented safety and security incidents using preset guidelines and methods.

Customer Service Representative

Allium Diagnostics
New York, United States
07.2019 - 01.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Building Porter

Rose Associates
New York, NY
03.2019 - 06.2019
  • Cleaned and organized building areas as required.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Completed sweeping, mopping and window-cleaning.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Checked inventory levels for [Type] and [Type] cleaning products and placed orders to restock.

Education

High School Diploma -

Lower Manhattan Arts Academy
New York, NY
09.2010 - 06.2014

Associate of Arts - Criminal Justice

Eastern Gateway Community College
Steubenville, OH
01.2022 - Current

Skills

Campus patrol

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Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Achieved Secure and healthy boundaries in the school environment through effectively helping with obtaining friendly relations with staff and students.

Social gatherings

Maintain healthy relationships with my friends, allows me to function at my best. Understanding counsel most importantly allowed me to balance myself. Social gathering help take me out of my comfort zone. Allows me to flourish, and be happy.

Timeline

Associate of Arts - Criminal Justice

Eastern Gateway Community College
01.2022 - Current

School Safety Officer

NYPD School Safety
01.2020 - 04.2022

Customer Service Representative

Allium Diagnostics
07.2019 - 01.2020

Building Porter

Rose Associates
03.2019 - 06.2019

High School Diploma -

Lower Manhattan Arts Academy
09.2010 - 06.2014
Joel Guzman