Joel Hemans
Waterford ,St.Mary
Summary
dedicated and passionate graduate in the hospitality field who is versatile,knowledgeable and experienced in housekeeping supervision . motivated by success and a passion for public speaking and collaborating with others
Overview
1
1
year of professional experience
Work History
Housekeeping Supervisor
Kalahari Resorts Dells
Wisconsin Dells, WI
09.2023 - 09.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Responded promptly to maintenance requests from guests or staff members.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Intern
Casa Maria Hotel
- Main Duties: Booking reservation in front office, Mise and place in kitchen, Baking pizza, Making meals according to want guest ordered, Washing dishes
Intern
Yaaman Adventure Park
- Main Duties: Attending to customers needs, Arranging the Daily Activities Schedule, Correlate with Front Desk, Bar Assistant, General Manager’s Assistant
Junior Camp Monitor
Jamaica Seventh Day Baptist Young Peoples' League Summer Camp
- Planning and executing camp activities for campers as well as supervising their activities for the day, counseling campers and resolving problems between campers
Education
B.Sc Hotel and Resort Management - Hotel, Motel, Resort And Restaurant Management
University of Technology Jamaica
11-2022
Level 2 - Commercial Food Perpetration
Heart Trust
Guy's Hill High School 05-2019
Guy’s Hill High School
01.2018
Skills
- Microsoft Word
- PowerPoint
- Internet Explorer
- Excel
- Access
- Cleaning Practices
- Cleaning and Sanitation
- Document Control
- Training and Mentoring
- Guest Relations
- Customer Service
Hobbies and Interests
- Playing Musical Instruments
- Socializing with friends
- Playing Sports such as volleyball
Timeline
Housekeeping Supervisor
Kalahari Resorts Dells
09.2023 - 09.2024
Intern
Casa Maria Hotel
Intern
Yaaman Adventure Park
Junior Camp Monitor
Jamaica Seventh Day Baptist Young Peoples' League Summer Camp
B.Sc Hotel and Resort Management - Hotel, Motel, Resort And Restaurant Management
University of Technology Jamaica
Level 2 - Commercial Food Perpetration
Heart Trust
Guy’s Hill High School