Joel Henry
Houston,TX
Summary
Seasoned Independent Contractor with a proven track record at Cox Communications, showcasing exceptional skills in broadband and satellite system installations and troubleshooting. Achieved a remarkable 98% customer satisfaction rate by leveraging strong communication and technical prowess. Demonstrates a commitment to safety and quality, continuously mastering new technologies to drive efficiency and performance.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Cox Communications, DirecTV, Frontier Communications
01.2021 - Current
- Installed and serviced 50+ satellite television and broadband systems monthly, achieving a 98% customer satisfaction rate
- Conducted advanced troubleshooting and diagnostics, reducing system downtime by 25% through proactive repairs
- Educated customers on system usage and preventive maintenance, decreasing repeat service calls by 30%
- Ensured 100% compliance with safety regulations, maintaining a zero-incident safety record
- Stayed current with industry trends, implementing cutting-edge solutions to enhance system reliability and performance
Field Service Technician - Telecommunications
Goodman Solutions
11.2020 - 09.2021
- Installed and repaired telecommunications systems for 100+ clients, completing projects 15% ahead of schedule
- Diagnosed and resolved technical issues on-site, achieving a 95% first-time fix rate
- Collaborated with cross-functional teams to streamline workflows, improving project efficiency by 20%
- Maintained detailed service records, ensuring accurate documentation and inventory management
Biomedical Technician • Distribution Manager
Quality Dialysis
11.2015 - 10.2020
- Serviced and maintained 50+ dialysis machines, ensuring 100% compliance with healthcare standards and reducing equipment failure rates by 40%
- Managed distribution operations, delivering equipment and supplies to 15+ healthcare facilities with a 99% on-time delivery rate
- Conducted quality assurance checks, improving equipment performance and safety standards
- Trained 20+ staff members on equipment usage and maintenance, reducing training time by 25%
Maintenance Technician
Quality Dialysis
08.2010 - 10.2015
- Performed routine maintenance on 30+ dialysis machines, ensuring optimal functionality and patient safety
- Diagnosed and resolved technical issues, reducing equipment downtime by 35%
- Maintained detailed records of maintenance activities, improving reporting accuracy and compliance
- Assisted in the installation of new biomedical equipment, ensuring seamless integration into existing systems
Education
Studied Digital Electronics -
01.2001
- Developed expertise in electronic circuitry, system diagnostics, and advanced troubleshooting techniques.
- GPA: 4.0
Skills
- Broadband and satellite system installation
- Troubleshooting
- Repair
- Servicing and maintaining dialysis machines
- Healthcare technology
- Clear communication
- Training on system usage and maintenance
- Adherence to OSHA standards
- Adherence to company safety standards
- Diagnosing technical issues
- Resolving technical issues
- Lead teams
- Manage projects
- Willingness to learn
- Master new technologies
- Detail-oriented
- Focus on accuracy
- Focus on quality
Closing Statement
I am a dedicated and results-driven professional with a passion for solving complex technical challenges and delivering exceptional service. My diverse background in telecommunications and biomedical equipment maintenance, combined with my certifications and commitment to continuous improvement, positions me to make an immediate positive impact. I thrive in collaborative environments and am eager to contribute my skills and experience to drive success.
Professional Traits
- Highly productive and reliable.
- Strong communication and interpersonal skills.
- Ability to work independently or collaboratively.
- Proactive in learning and implementing new technologies.
Timeline
Independent Contractor - Cox Communications, DirecTV, Frontier Communications
01.2021 - Current
Field Service Technician - Telecommunications - Goodman Solutions
11.2020 - 09.2021
Biomedical Technician • Distribution Manager - Quality Dialysis
11.2015 - 10.2020
Maintenance Technician - Quality Dialysis
08.2010 - 10.2015
John Donaldson Technical - Studied Digital Electronics,
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