Joel Hernández

Oversaw project lifecycles to ensure alignment with company goals and timely execution.

• Managed personnel and operational flow for seamless project delivery across teams.
• Utilized Microsoft Project to monitor progress, assess risks, and uphold project quality standards.
• Supervised daily operations, enhancing team efficiency and productivity.
• Coordinated scheduling and task assignments to optimize team performance.
• Resolved customer complaints promptly to maintain high levels of satisfaction.
• Prepared and presented detailed reports on team performance and challenges to senior management.
• Identified process improvement opportunities, resulting in cost reductions and enhanced productivity.

• Supervised daily store operations, ensuring high service standards and performance metrics.
• Achieved and exceeded sales quotas, ranking in top 10% nationally for sales performance.
• Trained and mentored team members to enhance productivity and skill development.
• Implemented strategies that improved customer satisfaction and increased store efficiency.
• Fostered a high-performance team environment focused on quality and results.
• Aligned staff performance with company goals to drive service excellence.