JOEL D. HINRICHS
Natick,MA
Summary
Results-driven and highly motivated professional with three years of proven experience in customer sales and service. Skilled in building strong relationships with clients and exceeding sales targets through effective communication and persuasive negotiation. Adept at identifying customer needs and providing tailored solutions, ensuring high customer satisfaction and retention levels. Possess excellent interpersonal skills, a strong work ethic, and a passion for delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Sales Associate
Lowes Home Improvement Stores
06.2023 - 08.2023
- Provided optimal customer engagement, resulting in increased sales conversions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Provided information on company offerings to promote products and services to customers.
- Blocked off isles, spotted power equipment, and enforced all store safety standards.
- Operated POS system and helped customers load large/heavy items
Sales Associate
World Market
08.2020 - 08.2022
- Performed various tasks around store such as cashier duties, stocking and organizing shelves, as well as frequent customer service interactions
- Handled collection, organization, and fulfillment of 6+ online retail and curbside pickup orders throughout course of shift
- Unloaded and sorted 1-2 deliveries of products to warehouse per week, Frequent rearranging of contents to meet visual and organizational standards
- Answered 4+ cellular calls per shift, responded to customer questions, and handled any customer issues or complaints
- Received various raises over two year career
- Was promoted to badge in June of 2022, giving ability to oversee and modify transactions at POS, Was go-to for any customer service issues
Intern
Highrock Church, Children's, Camp
05.2019 - 08.2019
- Coordinated with a team of 20+ interns and executives to organize 4 one-week summer day camps for children
- Managed childcare duties, led one of several rotating stations, and ensured a smooth flow of operations
Education
BBA - Business Administration
University of New Hampshire, T. Paul College of Business And Economics
Durham, NH05.2026
High School Diploma -
Natick High School
Natick, MA06.2022
Skills
- Motivated and hard-working
- Eager to learn and develop
- Flexible and fast learner
- High customer satisfaction and engagement rate
- Consistent and reliable in the workplace
- Outgoing and friendly to customers and coworkers
- Technology: Google Suite, Microsoft Office, Online Retail and Curbside Pickup Services, Zebra and Related Devices
Timeline
Customer Sales Associate
Lowes Home Improvement Stores
06.2023 - 08.2023
Sales Associate
World Market
08.2020 - 08.2022
Intern
Highrock Church, Children's, Camp
05.2019 - 08.2019
BBA - Business Administration
University of New Hampshire, T. Paul College of Business And Economics
High School Diploma -
Natick High School