Joel Hung
Flushing,NY
Summary
Proven leader at Mad For Chicken, adept in customer service and food safety, enhanced dining experiences by ensuring high-quality standards and fostering teamwork. Excelled in fast-paced environments, significantly improving order accuracy and productivity. Demonstrated creativity in problem-solving and strategic planning, achieving notable customer satisfaction. Also a driven Busser working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
3
3
years of professional experience
Work History
Captain Food Expeditor
Mad For Chicken
12.2022 - 07.2024
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
Food Expeditor/Bus Boy
Mad For Chicken
04.2021 - 12.2022
- Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
- Promoted a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
- Aided in inventory management, keeping track of stock levels for essential supplies such as plates, utensils, and condiments.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
Education
High School Diploma -
Forest Hills High School
Forest Hills, NY06.2024
Skills
- Customer Service
- Team Member Training
- Food safety knowledge
- Quality Control
- Teamwork and Collaboration
- Fast Paced Environment Adaptability
- Cleaning and sanitation
- Time Management
- Creativity
- Strategic Planning
Timeline
Captain Food Expeditor
Mad For Chicken
12.2022 - 07.2024
Food Expeditor/Bus Boy
Mad For Chicken
04.2021 - 12.2022
High School Diploma -
Forest Hills High School
Similar Profiles
Betty KoBetty Ko
Waitress/ Bartender/ Hostess at Mad For ChickenWaitress/ Bartender/ Hostess at Mad For Chicken
Gina ParkGina Park
Hostess/Waitress at Mad For ChickenHostess/Waitress at Mad For Chicken
Ancy AlbertAncy Albert
Volunteer at MAD MAD NgoVolunteer at MAD MAD Ngo
Dwayne JohnsonDwayne Johnson
Props Master at Ms. Ruby MoshlakProps Master at Ms. Ruby Moshlak
NATHAN MALDONADONATHAN MALDONADO
Facility Manager at Joyce EquitiesFacility Manager at Joyce Equities