Summary
Overview
Work History
Education
Skills
Certification
References
Training Certificates
Languages
References
Timeline
Generic

Joe L Jackson Jr

Alamo

Summary

Dynamic Health Informatics Engineer with a proven track record at Doctor's Hospital at Renaissance, driving successful EMR integrations and system upgrades. Expert in clinical systems support and workflow optimization, delivering training and enhancing patient care technology. Recognized for exceptional project management and effective communication, achieving significant improvements in clinical outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Health Informatics Engineer 3

Doctor's Hospital at Renaissance
Edinburg
02.2024 - Current
  • Spearheading the implementation of Bedside Medical Device Integration (BMDI) parameters into the Electronic Medical Record (EMR) system across all surgical departments and over 250+ patient monitors throughout the entire DHR Health System.
  • Led the successful upgrade of patient monitoring systems, enabling real-time vital sign integration into the EMR system across six departments.
  • Upgraded the CATH LAB PACS system (MERGE Cardio) and Hemodynamics Software (MERGE HEMO), enhancing vascular modalities' ability to store and transmit procedure images and chronological procedural logs.
  • Spearheaded the implementation and startup of Provation Apex, a cloud-based clinical documentation platform supporting all three Endoscopy departments and facilities.
  • Manage HeartBase, a cardiac database and reporting tool used for clinical outcomes tracking and quality reporting.
  • Manage CareDx OTTR, a patient management system tailored for transplant centers, ensuring accurate documentation and regulatory compliance.
  • Provide day-to-day application support, troubleshooting EMR integration issues and collaborating with IT and clinical teams to ensure continuous system uptime and performance.
  • Collaborate with clinical and IT teams to identify workflow improvements, optimize systems, and support patient care technology initiatives.
  • Provide technical support and troubleshooting for clinical information systems, maintaining minimal downtime and optimal system functionality.
  • Coordinate vendor activities, including service management and system upgrade oversight to ensure alignment with hospital standards.
  • Deliver training sessions and create educational materials for clinical staff on the use of EMR-integrated systems, PACS upgrades, and cloud-based documentation platforms.
  • Participate in multidisciplinary project teams to assess clinical technology needs, propose scalable solutions, and implement new systems.
  • Analyze clinical informatics data and develop reporting tools for hospital leadership, enabling data-driven operational and clinical decisions.
  • Perform system testing, validation, and documentation to maintain compliance with Joint Commission and CMS regulatory requirements.
  • Lead change management efforts during system upgrades and technology rollouts, promoting smooth transitions and high user adoption rates.
  • Act as primary liaison between clinical engineering, informatics, and hospital leadership, ensuring consistent and effective communication across departments.
  • Manage and drive health IT projects by coordinating timelines, resource allocation, and deliverables while maintaining regular communication with physicians, department directors, nursing leadership, and frontline staff.
  • Host regular project update meetings and stakeholder briefings to ensure alignment on project goals, clinical requirements, and technology outcomes.

MSET III

South Texas Health System
McAllen
05.2018 - 01.2024
  • Ensured compliance with corporate regulations to enhance safety and security across organization.
  • Facilitated small-group training seminars for employees to improve knowledge and skills.
  • Identified issues and implemented solutions to eliminate backlog and optimize workflows.
  • Provided technical assistance and training to nurses during technology implementation.
  • Defined specifications for new systems, incorporating feedback from management, staff, and users.
  • Configured equipment for employee use, ensuring proper installation of cables and software.
  • Monitored network and servers to identify discrepancies within GE Healthcare's Patient Telemetry System.
  • Collaborated with upper management on project planning and documentation preparation.

MSET II

South Texas Health Systems
McAllen
10.2016 - 04.2018
  • Executed preventive and corrective maintenance on medical equipment across STHS facilities.
  • Advised facility directors on medical equipment purchases, achieving over $100,000 in savings within one year.
  • Obtained CBET certification to meet MSET II position requirements.
  • Analyzed customer requests to provide tailored solutions that fulfilled specific needs.
  • Documented and resolved customer service issues through thorough research and effective communication.

BMET II

GE Healthcare
McAllen
06.2010 - 09.2016
  • Executed preventive and corrective maintenance on medical equipment across STHS and GE sites.
  • Coordinated weekly rounds as EOC lead officer, enhancing safety for patients, staff, and visitors.
  • Advised facility directors on medical equipment procurement, achieving over $325,000 in savings over six years.

BMET

Masterplan
McAllen
09.2008 - 05.2010
  • Performed preventive and corrective maintenance on medical equipment at STHS facilities along with other Masterplan sites.
  • Calibrated equipment and components according to manufacturers' manuals.
  • Repaired loose and frayed wiring by soldering or replacing worn areas.
  • Corrected problems with malfunctioning equipment by removing, repairing, or replacing defective parts.

BMET

Doctors Hospital at Renaissance, McAllen Medical Center
McAllen
01.2008 - 09.2008
  • Performed preventive and corrective maintenance on medical equipment within the facility.
  • Delivered fast and friendly service to handle questions and service complaints.

Biomedical Equipment Technician Intern

Doctors Hospital
Edinburg
09.2007 - 12.2007
  • Performed troubleshooting and preventive and corrective maintenance on medical equipment under the supervision of Shop Supervisor as part of cooperative program at Texas State Technical College.

Education

Associate of Applied Science (AAS) - Biomedical Equipment Technician

Texas State Technical College
Harlingen, TX
12.2007

Skills

  • Clinical Systems Support (EMR, PACS, BMDI)
  • Healthcare Application Troubleshooting
  • Workflow Analysis and Optimization
  • System Implementation and Upgrades
  • Project Management and Change Management
  • Clinical Staff Training and Support
  • Data Analysis and Reporting
  • Vendor Coordination and System Validation
  • HIPAA Compliance
  • Customer Service and Communication

Certification

Certified Biomedical Equipment Technician (CBET), AAMI Certification

References

Available upon request.

Training Certificates

  • Braun Medical Outlook 100 Safety Infusion System
  • Curlin Medical Pain Smart Series Ambulatory Infusion Pump
  • GE Healthcare Avance CS2 and Avance Anesthesia Machines
  • GE Healthcare Logiq E9 and Vivid E9 Ultrasound Systems
  • Drager Apollo Anesthesia Machine
  • Gettinge Cardiosave IABP and Cardiosave Hybrid Balloon Pumps
  • Siemens Acuson Antares, S2000, and SC2000 Ultrasound Machines

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Health Informatics Engineer 3

Doctor's Hospital at Renaissance
02.2024 - Current

MSET III

South Texas Health System
05.2018 - 01.2024

MSET II

South Texas Health Systems
10.2016 - 04.2018

BMET II

GE Healthcare
06.2010 - 09.2016

BMET

Masterplan
09.2008 - 05.2010

BMET

Doctors Hospital at Renaissance, McAllen Medical Center
01.2008 - 09.2008

Biomedical Equipment Technician Intern

Doctors Hospital
09.2007 - 12.2007

Associate of Applied Science (AAS) - Biomedical Equipment Technician

Texas State Technical College

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Joe L Jackson Jr